Pamela Wolfe, ADC

Experience

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  US Air Force Civilian Position in Europe

  Jan 1993 - Jan 1999

  Training Manager

  Training•Trained more than 5,000 students in customer service, communication, management leadership, teamwork, stress management•Developed, designed, evaluated and facilitated a two-day Customer Service course•Traveled extensivelyProgram Management•Prepared annual budget and training schedule; •Developed curriculum•Supervised a Train the Trainer ProgramTraining Administration•Prepared training rooms and materials•Assigned trainer class schedules and documented training in employee files •Coordinated Employee Recognition Program •Produced monthly training calendar Show less

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  Public Risk Management Association (PRIMA)

  Jan 1999 - Jan 2004

  Manager of Education and Training

  Education Program Management •Staffed the Education and Training Committee and the Conference Planning Committee•Coordinated educational programs, including web-based, audio conference and in-person seminars•Created materials for all education programs, including the annual conference program•Screened and recruited more than 100 prospective conference presenters annually•Monitored association website to ensure accurate information on education program offerings•Processed education material ordersPlanning and Execution•Constructed overall design and content of the educational portion of PRIMA conferences•Coordinated logistics for educational portion of the conference •Secured three keynote speakers for each annual conference•Designed and implemented evaluation tools for all PRIMA conferences•Conducted follow-up with speakers, including providing feedback on presentations•Collaborated with Membership and Marketing departments on education materials and marketing campaigns Show less

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  Times Supermarkets Corporate Offices

  Jan 2007 - Jun 2009

  Customer Service Trainer

  Training and Development •Delivered training and development classes to new and current employees•Developed training material, handbooks and handouts •Scheduled and conducted training for new employees, managers and store associatesProgram Management•Administered a leadership development program •Consulted with store management on customer service issues•Set goals for customer service initiativesProgram Evaluation •Reviewed reports and communicated results to the appropriate manager•Identified performance gaps and followed up with re-training •Received, reviewed and followed up on approximately 100 internal and external customer comments per month Show less

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  ACG Seattle

  Jan 2009 - Jan 2011

  Chapter Assistant Director
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  Washington Association of Landscape Professionals

  Jan 2009 - Jan 2011

  Certification Adminsitrator

  Training and Development•Organized, coordinated and tracked participation in a national certification program•Participated in the delivery of a wide variety of learning experiences indoors and outdoors•Registered, maintained training files on candidates•Evaluated current programs, trainings, seminars, and conferences•Worked with education & certification committees•Coordinated volunteersProgram Management•Assisted in the development of association programs•Updated websites, process registration fees•Experienced in all aspects of event management•Maintained training database and attendance records•Administered student scholarship program•Responded to inquiries from students and their supervisors Show less

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  Melby, Cameron & Anderson

  Dec 2009 - Feb 2011

  Assistant Director

  I worked with the Washington Association of Landscape Professionals and the Association for Corporate Growth - Seattle.

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  MRC / Merchant Risk Council

  Jun 2011 - Apr 2015

  Education Manager

  The MRC is the principal not-for-profit, global forum for ecommerce fraud and payments professionals. With its vision, “Making Commerce Safe and Profitable Everywhere”, the MRC provides proprietary education and training and advocacy, as well as a forum for timely and relevant discussions.Today, membership includes nearly 400 of the world’s most prominent merchant companies, more than 60 category leading solution providers, including the major card brands, and 1500 professionals. Members represent 95 percent of the top 20 ecommerce companies in the world, over 82 percent of the top 50 and over 60 percent of the top 100.Headquartered in Seattle, Washington, the MRC’s European office is located in Madrid, Spain. Learn more at www.merchantriskcouncil.org Show less

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  Merrill Gardens

  Apr 2015 - Aug 2016

  Active Living Director

  1. Provides an activities program on a daily basis including evenings and weekends.A. Provides a plan of activities appropriate to the needs of the residents that includes, but isnot limited to:• Group social activities.• Indoor and outdoor activities, which may include daily walks.• Activities away from the facility.• Spiritual programs and attendance at houses of worship.• Opportunity for resident involvement in planning and implementation of the activitiesprogram.• Creative activities such as arts, crafts, music, drama, educational programs• Exercise activities• One to one attention• Promotion of facility / community interactionB. Prepares a monthly calendar of activities written in large print and posted in a prominent locationthat is visible to residents and visitors.C. Coordinates the activities program with other services in the facility.D. Recruits, trains, and supervise volunteers when appropriate.E. Encourages resident participation in activities and document outcomes.2. Obtains necessary equipment and supplies and provide for their accessibility through organizedstorage.A. Participates with the General Manager in developing a budget.B. Fosters family and community support of the activity program (e. g., through newsletters,networking, activities which bring family members or members of the community into thecommunity, etc. Show less

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  Northgate Plaza an MBK Senior Living Community

  Aug 2016 - Feb 2018

  Director of Activities
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  Merrill Gardens at The University

  Feb 2018 - Jul 2020

  Active Living Program Director

  Responsible for managing all social activities in and out of the community. Designs and implements vibrant cultural, physical, intellectual, educational, spiritual, social, service/volunteering and special interest activities based on resident needs and input. Determines resident programming preferences, talents and needs through new resident orientation, informal feedback sessions, resident council meetings, discussions with family members and ongoing dialogue.Develop community communication such as activities calendars for residents, families and prospective residents.Assists the Lifestyle Program Manager in Seattle in maintaining, updating and creating new resources and tools for the Lifestyle Department.Transport and/or accompany residents to and from outside activities, shopping trips and appointments in community vehicle(s).Set up and tear down of activities (ie moving furniture, set up tables, chairs etc.).Acknowledge residents' special days (ie, anniversaries and birthdays). Arrange and coordinate diverse holiday celebrations.Select and manage outside vendors, including entertainers, instructors, etc.Conduct tours of the community when necessary.Assist Marketing in planning events that encourage prospective residents to participate in.Liaison between senior centers, churches and the community.Supervise Active Living Assistant and volunteersManage monthly budget for activity supplies, entertainment, food etc. and staffing as appropriate.Work with other department heads in planning and conducting orientation and in-service trainingOrder and manage supplies for all activities. Show less

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  Merrill Gardens

  Jul 2020 - now

  Corporate Lifestyle Program Manager

  • Corporate oversee, support, and training for Active Living/Lifestyle Program for portfolio of 55 Merrill Gardens communities in 18 states.• Develop new projects related to enhancing residents’ lifestyles• Provide new opportunities, mentorship and development to active living professionals• Ensure quality/consistent programming across Merrill Gardens brand• Coordinate regular communication and focus groups with team members and residents to determine future program enhancement and development Show less