Swapnil Sharma

Experience

• 

  Wipro

  Apr 2013 - Aug 2015

  SAP Associate Consultant

  SAP BASIS Administrator responsible for configuring, monitoring, tuning, and troubleshooting the SAP technical environment on an ongoing basis with 24/7 based support. The role demanded installation, upgrade, and maintenance of SAP systems ensuring collaboration with different teams. Additional responsibilities include preparing documentation for current technical systems

• 

  SAP

  Aug 2015 - now

  As Customer Engagement Manager (CEM) I serve as a primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition and Cloud Application Services (CAS).As CEM I drive end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation.Customer Engagement Manager is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders and helping customers maximize the value of their partnership with SAP.Additionally, the CEM bears commercial responsibility for the engagement and creates upsell opportunities.Key tasks comprise the following:Engagement ManagementDelivery ManagementControl Center (OCC)Account Management Show less As a Lead for Solution Validation responsible for implementation landscape involving new system builds from scratch - to install the S4HANA OP version and Upgrade Landscape involving the upgrade of the previously set up systems to the current version. The functional testing is done here as well to ensure things are in working order after the upgrade.As an Architect for Operations Automation responsible for, the installation of a system, the system, client and landscape configuration, and the operation during the RUN phase of a system, respectively. It is meant to complement the existing Tools and to use its full capacity to an extent, that after proper planning and data provisioningwith the help of tools, the setup, and maintenance of a the system is just 1 click ahead Show less As part of The Customer Engagement Initiative (CEI) supported SAP program development teams to engage with customers in all software development phases from inventing, developing, to ramp up. This initiative is well accepted and seen as a growing business. Customers have access to the newest software development, see how their feedback gets implemented, and test new features to provide early feedback. So, the SAP development teams can check the desirability and feasibility of their solution at a very early stage Show less

  • Customer Engagement Manager

    Jul 2021 - now

  • Developer

    Apr 2019 - Jun 2021

  • Developer Associate

    Apr 2017 - Mar 2019

  • Associate Developer

    Aug 2015 - Mar 2017