Cindy Morrow, MSTM

Experience

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  Avalon Shutters

  Oct 2003 - Feb 2005

  Territory Account Manager
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  Junckers Industrier A/S

  Mar 2005 - Jan 2007

  Territory Account Manager
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  Intel Corporation

  Apr 2007 - Jun 2016

  • Responsible for managing the compliance of Dells Marketing Development Funds averaging between $38M and $46M each quarter, while ensuring execution aligned with Intel's vision and strategy.• Follow and conduct audit processes and review internal controls to ensure financial transactions are accurate, timely and comply with accounting standards, principles, and company terms and conditions• Co-developed strategic marketing activities to drive incremental volume and sales in my customers' business segments by $2.3M a quarter• Developed a budgeting tool to align the worldwide marketing dollars by geography, line of business, and product segment to capture forecast versus actual. This allowed the Regional and District Managers, Customer, and Intel stakeholders to allocate funds in the appropriate area to maximize revenue Show less • Intel Chipset product expert handling over $22.3M per year across six main customer teams• Responsible for presenting weekly, monthly, and quarterly supply and revenue updates to various stakeholders• Single contact for demand/forecast signals between the customers and the Intel factory • Acted as the communication conduit between Intel and one of Intel’s global tier 1 OEM accounts• Accountable for the customer’s supply chain including forecasting and demand planning that resulted in $1.1M revenue • Managed escalation for supply gaps including setting, guiding, and maintaining a revenue target for the customer using DSS query/extraction tools, pivot tables, and V-Lookup• Created and piloted an automated process for efficiently managing tight SKU’s which was then expanded to cover all lines of business. The new process saved the organization ~42 hours/week, utilized systematic variant pulls and automated critical pull-ins to improve the likelihood of support Show less • Responsible for $231 million of revenue for Intel which made up 47% of their overall revenue that was generated for Intel from Lenovo• Partnered to deploy and launch three logistic hubs in China for our desktop and mobile lines of business. The implementation of this hub increased accessibility to Lenovo’s supply and decreased the TPT by 3-5 days. This allowed Lenovo to reduce inventory by nearly 50%• Oversaw supply for a $300M in revenue, 2.9M units’ business even with considerable supply constraints for one of Intel’s multinational customers using V-lookups and Pivot tables• Drove the adoption of a rebate credit bundling effort for Apple which reduced the number of credits by 80%.• Responsible for making quarterly customer rebate payments and completing accurate forecasting & accruals. Show less

  • Marketing Development Funds Manager

    Mar 2015 - Jun 2016

  • Product Business Analyst

    Apr 2012 - Mar 2015

  • Strategic Supply Planner

    Apr 2011 - Apr 2012

  • Customer Business Analyst

    Apr 2007 - Apr 2011
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  Intel Corporation

  Oct 2018 - Sept 2019

  Program Manager

  •Responsible for all activities related to Intel’s Contract Acceptance and Repository tool, Click to Accept (C2A)•Assisted hands-on IT technical support to Internal and External customers•Provided operational support such as incident resolution, incident escalation, critical situation disposition, and closure•Performed monthly and quarterly audits to ensure all Intel Sales Process Guidelines are being adhered to reduce risk•Production of various indicators, reports, presentations from raw data to highlight potential compliance issues. Show less

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  Blue Shield of California

  Sept 2019 - Dec 2021

  • Collaborated cross-functionally in analyzing, designing, and developing technology solutions to achieve the business outcome and meet the business requirements using cost/benefit analysis• Streamlined the process for capturing the enrollment application volumes to increase the digital and automation process • Contributed to $2.5M savings via Product transformation events• Gathered and analyzed data to create an organizational dashboard measuring membership, call data, Net Promoter Score (NPS), straight thru automation, PMPM (per member per month) costs• Partnered with Calls Analytics to provide categories for new voice analytics tool to reduce customer call volumes Show less • Supported delivery and execution of end-to-end process transformation, focused on eliminating customer abrasion, reducing waste, and identifying cost savings opportunities within the Product value stream using Lean methodologies• Developed as-is and to be process maps with basic process mapping tools (Visio, Provision)• Central Resource Manager - responsible for ensuring internal and external resources are used effectively on time and to budget• Mined survey data from Tableau to identify customer abrasion to implement process improvements across the organization Show less

  • Senior Business Process Analyst

    Jul 2020 - Dec 2021

  • Business Process Analyst

    Sept 2019 - Jul 2020
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  City of Fort Worth

  Dec 2021 - Sept 2022

  Project Business Analyst

  • Project team member to drive implementation of an integrated business and technical solution to accurately and efficiently pay City of Fort Worth Public Safety personnel• Partnered with HR, Payroll, and Finance Subject Matter Experts (SME) to identify and analyze core business processes and workflows • Developed clear and detailed process maps of current state to identify business requirements for future state• Lead and implement change initiatives related to business processes and technologies Show less

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  Oracle

  Sept 2022 - now

  Business Operations Manager

  As a Business Operations Manager at Oracle, I serve as a chief-of-staff to the VP of SaaS Sales, overseeing a 51-person team with a $39M sales target. My responsibilities include managing sales pursuits, financial forecasting, employee performance, and customer success. Through cross-functional collaboration, I help drive our sales teams to achieve their targets and operational goals.