Nickolas Santiago

Experience

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  Sullivan & Cromwell LLP

  Sept 2008 - Jun 2009

  Intern

  Worked in the Reproduction department printing and binding documents.Worked in the Mailing Department delivering mail/documents and set up appointments to have mail picked up.

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  URBAN HEALTH PLAN, INC

  Jun 2009 - Aug 2014

  Summer Intern

  Completed various summer internships at Urban Health Plan including the billing department, payroll, the Institute for the Advancement of Community Health (IACH), and two summers in the Management Information Services (MIS) departmentHelped diagram the clinic's extensive network using Visio.Updated and replaced equipment as necessary. Registered new equipment to the clinic's network.Performed basic clerical duties and data entry; often translate information between English and Spanish.Often used software like Microsoft Excel and Visio. Show less

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  Deutsche Bank

  Sept 2009 - Jun 2012

  Intern

  Fulfilled basic clerical duties such as scanning documents, data entry, faxing, and filing.Often reorganized the filing room and archived older documents.Kept an inventory of equipment and any necessary files. Worked with Microsoft Word and Excel.

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  RIT Dining Services

  Sept 2012 - May 2017

  Student Employee

  Obtained extensive customer service skills and learned to maintain high standards of professionalism during high pressure situations.Followed safety procedures for preparing, serving, and presenting food and for maintaining a clean work environment.Fulfilled the duties of a variety of positions including cashier and line-cook.

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  Human Rights Campaign

  Jun 2014 - Jul 2014

  Canvasser

  Signed up supporters for gay rights causes and campaigns.

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  Rock and Roll Hall of Fame and Museum

  Dec 2015 - May 2016

  Frontend Developer

  On a mixed team of new media developers and designers, we developed an interactive installment for the Rock and Roll Hall of Fame called the Inspire. The project allowed two users to pick an artist from a select list and then generated an artist that was most similar to the two, ten projected those artists onto a spire and played music. I worked on researching various APIs, getting images to slide in and project properly onto the spire's flat surfaces, construct the actual spire used for the project, and presented the project at the 2016 Imagine RIT: Innovation and Creativity Festival. Show less

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  Creamline

  Jun 2017 - Jan 2019

  Dairy Counter Tender

  Provided quality drinks and customer service to a diverse customer-base.Maintained a clean and fully-stocked bar during intense rush hours.Trained new employees on proper food preparation and presentation as well as health and safety protocols.Constantly took initiative and proved my usefulness as a team member.Often translated information between English and Spanish.

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  Norris McLaughlin

  Aug 2019 - Apr 2020

  Records Clerk

  Worked closely with the office manager during the firm’s change of location.Installed equipment and transferred files at the firm’s new location.Worked with attorneys and assistants to identify and relocate necessary documents.Used iManage to create and manage digital files and eliminate physical clutter.Used SharePoint to make improvements to the firm’s intranet.

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  Confucius Plaza

  Apr 2020 - Jun 2020

  Doorman

  Vetted visitors to the plaza during business hours and took their temperatures.Surveyed visitors to make sure no visitors had been in contact with COVID-19.Communicated effectively with a largely Chinese-speaking community.

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  Shark Byte Systems Inc

  Dec 2020 - Dec 2020

  Computer Support Technician (Level 1)

  Configured and tested computers, network devices, and peripherals with a major focus on Linux.Fielded support inquiries by telephone and remote PC access.Monitored the status of systems and devices located remotely at client sites.Used Jira to report, track, and monitor technical issues.Used virtual machines to simulate client environments and test peripherals.

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  Palmetto

  Mar 2021 - Mar 2021

  Contracted Airwatch Installation Specialist

  Used Zoom to remote into users' desktops to install and configure Airwatch and Netskope onto their machines; worked with both Windows and macOS users.Collaborated with a team of technicians to ensure installations were done in a timely manner, and escalated issues when necessary.Communicated to end users the importance and functionality of the software being installed.

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  Protiviti

  Mar 2021 - now

  Managed Technology Solutions Support Specialist (Tier 2)

  Trained users and new technicians how to sign the users into and use company-provided hardware, various virtual desktop environments (including VMware Horizon Client, Microsoft Remote Desktop, and Amazon Workspaces), and various apps and websites.Configured virtual desktop environments, apps, multi-factor authentication (either using Microsoft Authenticator, the RSA SecurID Software Token app, or an RSA physical token), and website logins for users.Ordered new, or replaced unusable, machines and peripherals for users. Worked with various state institutions and under specific processes to troubleshoot user issues.Managed folders within SharePoint; created and edited documents outlining technical setups and escalation processes.Used proper escalation processes to fix issues.Managed and completed tickets for various technical setup and production issues using ServiceNOW.Used Smartsheet and Excel to track users' statuses and issues.Collaborated with a large team of technicians to ensure users were able to sign into and work with necessary hardware and software. Show less

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  Little West Wine

  Jul 2022 - now

  Freelance Developer

  Worked on Shopify to ensure the store's online inventory of wines was consistently accurate and up-to-date.Implemented a custom app on Shopify so Feedonomics could properly grab the data.Used the pandas library in Python to write a script that would gather information from various inventory files and create a file that could be imported to Shopify.Used the tkinter library in Python to create a GUI that allows users to decide what inventory files are getting updated.Used the selenium library in Python to write a script that could sign onto sevenfifty.com and gather data using specific search criteria.Wrote technical documentation on how to prepare an Apple device and run the app. Show less