Ruben Alonso Armenta Vargas

Experience

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  E-CONTACT PROFESSIONAL SERVICES SA DE CV

  Mar 2015 - Jun 2016

  Ejecutivo de ventas telefónicas

   Spearheaded sales efforts for premier telecom products targeting Enterprise clients. Optimized buyer conversion rates and fostered enduring brand loyalty. Ensured seamless transactions through meticulous client follow-up. Skillfully handled complex situations to secure successful sales outcomes. Maintained a consistent top 2 ranking in sales performance.

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  Grupo Financiero Banorte

  Jul 2016 - Nov 2016

  Especialista en nóminas

   Orchestrated payroll credits for existing clients as a Financial Services Analyst. Ensured alignment with internal performance metrics and objectives. Customized client solutions through meticulous analysis of financial data. Proficiently managed public relations initiatives to bolster client relationships. Identified and pursued opportunities for acquiring new customers. Strategically structured agendas to engage senior government managers during tenure at Banorte.

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  Alorica

  Jan 2021 - Jun 2023

   Crafted, designed, and organized comprehensive reports tailored to diverse projects and partners. Delivered insightful analysis of metrics and KPIs to steer goal attainment. Conducted in-depth performance analysis and acted as a problem-solving resource during challenges. Effectively communicated findings to the team in a clear and concise manner for all stakeholders. Developed and managed dashboards to facilitate coaching and enhance performance. Cultivated and nurtured partnerships with providers, customers, and cross-functional teams to drive collaborative growth. Designed and implemented bonus structures for managerial and operational roles. Demonstrated problem-solving prowess and creativity as a data analyst contributing to four distinct projects across variousverticals. Show less  Led and empowered team members to deliver exceptional Customer Service Experiences, fostering a culture of excellence. Cultivated individual agent skills through meticulous analysis of performance indicators and metrics. Generated comprehensive reports for managerial review, highlighting key insights and actionable recommendations. Successfully managed customer escalations, ensuring timely resolutions and preserving high satisfaction levels. Employed advanced soft skills to engage customers and elevate their overall experience. Utilized administrative platforms like Salesforce and Amazon Connect for streamlined reporting and data analysis. Championed a humane and collaborative leadership approach, fostering teamwork and collective success in goalachievement. Show less  Provided immediate resolutions to customer inquiries, ensuring prompt assistance. Employed empathetic communication skills to understand and address customer needs effectively. Demonstrated exceptional multitasking abilities to efficiently resolve issues using internal systems and tools. Successfully navigated complex software platforms including Salesforce and Dispatch for streamlinedoperations. Sustained a track record of high performance as a customer service manager, consistently exceedingexpectations. Show less

  • Reporting especialist

    Aug 2022 - Jun 2023

  • Team Manager Customer Representative

    Dec 2021 - Aug 2022

  • Bilingual Customer Service Representative

    Jan 2021 - Dec 2021
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  G-P

  Jun 2023 - Feb 2024

  Sr. Support Specialist (HR/IT/Finance)

   Supported operations for diverse businesses across multiple verticals. Demonstrated proactive ownership of inquiries, fostering cross-departmental collaboration for swift resolutions. Employed strategic prioritization to address urgent requests, consistently meeting deadlines. Teamed up with HR, Finance, and Tech departments to tackle a wide array of inquiries and issues. Delivered immediate solutions to customers, ensuring swift resolution of their concerns. Ensured meticulous follow-up on assigned tickets to maintain service excellence. Committed to elevating customer satisfaction levels, targeting a CSAT of 95% through proactive support andproblem-solving. Show less

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  Nubank

  Jun 2024 - now

  BPO Customer Support Specialist