Heidi Martens

Experience

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  Regus

  Oct 2001 - Jan 2010

   Led High-Performing Team: Motivated a team of 4 to achieve peak performance, fostering strong relationships with colleagues, executives, and clients. Optimized Team Workflow: Streamlined team workflow by effectively managing project allocation and ensuring timely completion of:o Travel arrangementso Meeting and event planningo RFPs and Presentation support Enhanced Client Profitability: Increased client profitability through a focus on exceptional customer service, proactive communication, and diligent follow-through on client needs. Financial Management Expertise: Managed all aspects of billing, accounts receivable (A/R), and accounts payable (A/P), ensuring accurate and timely financial operations. Facility Management: Maintained a functional work environment by collaborating with property management and vendors to resolve building and maintenance issues. Show less - Provided professional support services to a multi-office executive center comprised of private offices. Companies supported included attorneys, mortgage companies, small startup businesses, software and IT companies, as well as financial companies;- Assisted with on demand projects for clients including but not limited to; proposal preparation, presentation creation and editing, database management, mail merges, travel arrangements, phone screening, and expense reporting;- Provided meeting management by booking conference rooms, scheduling catering and printing and provided necessary documents. Also provided help in regards to scheduling and launching videoconferencing; - Overall office upkeep including the ordering of office supplies, arranged for repair and maintenance of office equipment, received, stored and maintained inventory of office supplies and equipment, and sent, received and sorted mail and other packages;- Partnered with Facilities and IT to manage office space and equipment for the clients and visitors. Show less

  • Operations Manager

    Apr 2005 - Jan 2010

  • Sr. Client Services Representative

    Oct 2002 - Mar 2005

  • Receptionist

    Oct 2001 - Oct 2002
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  McQuay International

  Jan 2011 - Oct 2012

   Spearheaded Graduate Engineer Training Program Launch: Collaborated with the Senior Vice President of Engineering and Training Applications to develop and implement a new Graduate Engineer Training program. Managed Training Administration: Streamlined the training process by:o Scheduling nationwide sales representative registrationso Maintaining the Learning Management System (LMS) to track registrations, progress, and attendanceo Distributing essential course materials to all participants Facilitated Training Logistics: Coordinated lunches and banquets for high-attendance product training events. Show less

  • Training Administrator

    May 2011 - Oct 2012

  • Human Resources Coordinator / Executive Assistant

    Jan 2011 - May 2011
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  The Schwan Food Company

  Oct 2012 - Aug 2014

  Senior Administrative Assistant

   Executive Support: Provided comprehensive support to the Vice President of Human Resources and Senior Vice President of Sales, including:o Managing calendars and scheduling meetings to maximize efficiency and focus on strategic initiatives.o Preparing comprehensive materials for meetings, conferences, teleconferences, and travel.o Arranging travel bookings within budget and schedule constraints.o Composing professional and timely internal/external communications.o Processing expense reports according to company and regulatory guidelines. Teamwork & Collaboration: Contributed as a team player, providing backup administrative support for seven additional executives. Event Management: Successfully planned and executed various events, including:o Weekly HR leadership team meetingso Quarterly Human Capital and Regional Vice President meetingso Annual HR Summits Show less

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  Travel Leaders Group

  Sept 2014 - Jun 2024

  Business Travel Consulting Specialist

   Streamlined Agency Client Partner Success: Managed RFQs, RFIs, RFPs, and client account reviews to ensure smooth project execution and agency growth. Developed Educational Content: Created and delivered impactful training materials for agency client sales teams, seminars, and workshops. Enhanced Engagement: Coordinated and facilitated quarterly, semi-annual, and annual meetings (International Conference, Leaders Meeting, Executive Forums). Empowered Travel Knowledge: Designed and distributed monthly web-based newsletters to educate agency client’s travelers and travel managers. Trusted Advisor: Cultivated strong relationships with agency clients, serving as a trusted consultant who understands their business needs and value propositions. Process Improvement Champion: Promoted a culture of consistency, accountability, and continuous improvement across processes and deliverables. Cross-Functional Collaboration: Shared travel industry insights and information with cross-functional departments within Travel Leaders. Show less

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  Fox World Travel

  Sept 2024 - now

  Proposal Specialist

  Utilizing strong project management skills to lead the proposal and RFP process, start to finish, as the main marketing representative. Collaborating with other internal teams to ensure a quality submission that leverages Fox’s value proposition.