Ruth Walker

Experience

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  SkyyztheLimit Event Planning

  Jan 2002 - Aug 2015

  Customer Success Manager/Inside Sales Manager

  • Worked collaboratively with cross-functional team to develop project plans and negotiate and review contract terms.• Conducted financial analyses, including creation of pricing plans and staff role objectives, resulting in a substantial 54% increase in productivity.• Created and executed 100% comprehensive training programs for 20+ newly employed staff to acclimatize them to the company policies and procedures.• Evaluated critical risk areas and developed alternative plans that led to a significant 96% reduction in adverse events and ensured an astounding customer experience.• Led implementation of a company-wide green initiative encompassing the organization and execution of new compostable disposable pack-out items and disposal routines, resulting in increased efficiency and reduction of costs by $75,000.• Meticulously integrated process improvement modules, leading to streamlined workflows and expanding customer outreach by an impressive 44%.• Provided perfect solutions to more than 30 customer issues on a daily basis and achieved a 100% customer satisfaction rating. Show less

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  Mood Investments LLC

  Feb 2010 - Nov 2023

  Property Manager

  • Conducted property maintenance and renovations, resulting in a 30% reduction in tenant complaints and an increase in tenant satisfaction of 25%.• Developed and executed a persuasive marketing campaign that attracted more than 50 new tenants, resulting in a 25% increase in occupancy rates.• Increased profitability and customer retention by 40% in 6 months by advising tenants about market conditions and properties suitable for their budgets.• Led negotiation and secured a vendor contract for property maintenance services, resulting in a 15% reduction in maintenance costs and a 30% increase in tenant satisfaction rate.• Oversaw a property renovation project that increased property value by 15% and resulted in a 20% increase in rental revenue.• Streamlined business process by 85% by answering over 150 customers' questions weekly to address critical issues regarding property acquisition. Show less

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  Baker Hughes

  Sept 2015 - Apr 2023

  Customer Success Sales Specialist

  • Compiled all customer complaints and feedback to provide solutions to customer issues, raising customer service level by 10%.• Developed innovative sales strategies to facilitate repeat business among new and existing customers, resulting in a 20% expansion in profit margins.• Implemented best practices that increased efficiency and played a crucial role in helping the company achieve a year-over-year profit boost of $1.2 million.• Increased revenue generation by $2.5 million and achieved an exceptional 86% renewal rate by delivering world-class renewal quotations. • Obtained and analyzed 90% of customer satisfaction data through surveys and other measures and advocated those customer needs to improve business performance.• Provided satisfactory customer service by maintaining and building excellent relationships and reduced customer churn by 10%.• Spearheaded the process of implementing modernized customer success strategies, which delivered an outstanding annual revenue increase of $10 million.• Streamlined customer training process, resulting in a 20% increase in customer engagement and reduced waiting time by 15%. Show less

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  Eddyfi Technologies

  Jan 2024 - now

  Regional Inside Sales Team Lead

  • Managed and mentored a team of Inside Sales Specialists, driving consistent sales growth in ancillary and services offerings through performance development and a high-performance culture.• Maintained and developed the opportunity pipeline in alignment with Eddyfi Sales process, ensuring strategic follow-up and proactive pipeline management to optimize sales outcomes.• Oversaw daily team operations, ensuring adherence to processes, data accuracy, and timely achievement of sales objectives, while effectively balancing workloads and enhancing lead response times.• Executed after-sales follow-up within 30 days, fostering customer success, driving upselling opportunities, and improving customer retention through targeted team coaching.• Developed and implemented streamlined sales processes and training programs, equipping the team with the tools and knowledge necessary to maximize performance and achieve sales goals. Show less