Ashley Layne Martin

Experience

• 

  CommentSold

  Apr 2018 - Jun 2022

  Collaborated with Design and Engineering Teams to ensure alignment with envisioned capabilities during development. Manage growing team of 16 Account Strategists comprised of 1 Assistant Manager and 5 Senior Account Strategists. Trained all new Account Strategists on software and provided ongoing team support through weekly 1:1s and zoom calls to discuss needs, issues, and professional development opportunities.Authored and maintained updated Account Strategist “playbook”, covering standard best practices, and managed team budget for travel and gift giving. Joined company as the 5th hire at a pioneering software firm that transformed live social media streaming into a revenue channel for E-commerce businesses. Established the Onboarding Department infrastructure, mastering the software and crafting an infrastructure for seamless customer onboarding and software training to create a method for businesses to automate sending invoices via social media and live streams.

  • Product Manager

    Mar 2021 - Jun 2022

  • Account Strategist Manager

    Dec 2019 - Mar 2021

  • Onboarding Dept. Creator

    Apr 2018 - Nov 2019
• 

  Discount Divas

  Aug 2022 - Mar 2023

  Director of Operations

  Assumed the pivotal role of monitoring revenue projections and identifying emerging trends across Discount Divas website and social media platforms. Collaborated with leadership on all teams to ensure communication and cohesiveness across the business.

• 

  RippleWorx

  Feb 2024 - now

  Customer Success Manager