Nisha B

Experience

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  Scope International

  Jun 2000 - Nov 2004

  Manager -TDS & Insurance
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  Royal Sundaram Alliance Insurance Company Limited

  Dec 2004 - Feb 2015

  • Assistant Manager -Sales Support -Bancassurance and Affinity Partnerships

    Jun 2011 - Feb 2015

  • Process Expert

    Jul 2010 - May 2011

  • Senior Executive Operations

    Apr 2008 - Jun 2010

  • Executive Operations

    Dec 2004 - Mar 2008
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  Scope International Pvt Ltd

  Mar 2015 - Dec 2015

  Manager -Operations Reporting
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  Cholamandalam MS General Insurance Co. Ltd.

  May 2017 - now

  Senior Manager Customer service and Telesales

   Managing team involved in telesales renewal process for Direct channel Handling claim payments processing to settle claim requests on time. Overall object was to reduce the lead time in documentation of claim process cycle to meet the overall settlement time as directed by the regulatory authority. Educate the customers on the benefits of no claim bonus (NCB) thereby increasing the bottom-line profitability to the company. Management of DST helpdesk thereby guiding the sales force on their core objectives and providing management support to the queries and challenges faced by the field sales team. Manage vendor partners involved in pre policy medical check up (PPMC) process which establishes the criteria for evaluating a potential customer.  Management of tele sales process involved in policy renewals. Show less