Tomasz Perz

Experience

• 

  Rotalis Sport- und Kulturreisen

  May 2005 - Oct 2009

  Tourist Guide

  Led informative, engaging and entertaining tours across multiple areas of interest.Utilized excellent customer service and communication skills to create memorable experiences.Researched and developed detailed site information for upcoming tours.Managed tour budget and tracked expenses to ensure profitability.

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  Via Silesia

  Feb 2010 - now

  Business Management

  Established and maintained relationships with key vendors and strategic partners.Implemented a service strategy that increased customer satisfaction and retention.Negotiated contracts and agreements with vendors, suppliers, and business partners.Created, managed and monitored budgets for cost efficiencies.Handled overall Business Management

• 

  Infor

  Nov 2020 - now

  Being the point of contact for Customers to achieve superior outcomes by leveraging Infor's differentiated solutions.Service on-boarding activities & success planning.Acting as the Accountable Customer Leader (ACL) to drive new growth and improvements.Build & develop multi-level relationships to foster a long-term partnership.Responsible to assist in retention & growth of Customers.Responsible for Customer's entitled support plans & contract deliverables.Ensure the renewal of Managed Services & associated agreements.Accountable for margin and growth of contracts for Managed Services. Maintain understanding of Customer's industry and product footprint. Show less Responsible for implementing and managing the Services being part of agreements with Customers as per laid out company policies, procedures, guidelines and best practices of Service Delivery.Administration of assigned contracts, review and management of contractual obligations to ensure that all terms and conditions are met.Being the route of escalation either for skill set, or SLA deviations, or technical issues.Leading operational meetings to set up day-to-day priorities.Preparation and maintenance of document libraries.Using problem-solving skills to come up with the best business solution for the Customer and help to the Team effectively troubleshoot and solve issues and inquiries. Show less

  • Customer Experience Manager, Senior

    Jan 2024 - now

  • Service Operations Manager, Senior

    May 2023 - Dec 2023

  • Service Operations Manager

    Nov 2020 - Apr 2023