Madhu Nallabelli

Experience

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  Detroit Medical Center

  Apr 1988 - Nov 2001

  SENIOR TECHNICAL ARCHITECT, TEAM LEAD, AND MANAGER

  Working with DMC I have been responsible for managing technical team, recruiting, onboarding and mentoring to improve team performance, developing and implementing team building activities to improve time management and overall success. Successfully supported executives and clinical IT and administrative department managers to ensure projects are completed according to standards and specifications. I am required to review and maintain vendor contract integrity, vendor performance, evaluations and budget compliance, liaising with clinicians to ensure delivery of applications related to patient care and hospital administration. I have successfully completed more than 200 projects with 60 complex multi-million dollar, FDA regulated clinical apps.I have planned, scheduled and aligned project priorities, SLAs, change management, implementation and documentation to develop detailed estimates, troubleshooting technical issues with vendors, setting up for user sign-offs through to go live. I have managed team tasks and assignments, setting priorities, management escalations, testing, packaging and deploying 1200+ applications, upgrading automation scripts to create and manage tools. Through automated deployments I have reduced field support labor and limited Help Desk calls, reducing significant costs and successfully improve customer satisfaction ratings and support.My role has included establishing accurate inventory information to interface and align with KACE system for accurate tracking, writing custom reports for various purposes including budgeting, upgrades, compliance, and deployments. I have improved efficiency and satisfaction, while maintaining compliance standards by implementing more than 50 automation tools, managing Digital Persona licensing and self-service portal on AD. My work successfully reduced costs an average of $60K to $80K in software purchases every year, through effective asset management planning. Show less

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  Hardserv

  Jan 1995 - Feb 1998

  Desktop Support Analyst

  The desktop support analyst is responsible for developing and delivering effective desktop support for training center according to procedures where I was tasked with installing applications, setting up systems, configuring devices, and supporting software for efficient student training. This work included installing and managing Windows NT Domain and Active Directory for users sharing, connectivity, and printers.

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  CareTech Solutions

  Nov 2001 - Mar 2017

  SR. TECHNICAL ARCHITECT, TEAM LEAD, IT MANAGER

  The lead senior systems analyst is responsible for analyzing, defining and documenting technical requirements and strategic business processes through the development of technical requirements for system enhancements to existing systems and department programs. I successfully configured systems based on business and technical requirements, identifying opportunities for improvements, defining detailed business processes through information systems and clear program and budget approvals. My role included supporting proposals development for new systems and operational changes, including the development of detailed business cases. Show less

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  NTT DATA North America

  Mar 2017 - now

  SYSTEMS INTEGRATION STRATEGIC ADVISOR/ DIRECTOR OF DESKTOP ENGINEERING, AUTOMATION

  As the director of desktop engineering and automation I have been responsible for fostering a quality mindset with engineering, product management, sales, and customer experience through the development and nurturing of necessary quality processes to enable teams to exceed customer expectations of automation. I have been tasked with defining quality metrics and setting goals to achieve them, collaborating cross-functionally to define effectively culture. As a leader and coach with a diverse portfolio I have supported quality engineering managers in owning automated and manual test programs by building a diverse team, fostering collaboration and inclusivity. Show less