Anna Ciaurro

Experience

• 

  Castle Cavendish

  Aug 2002 - Mar 2010

  Operations & Finance Manager

  To lead and manage the Transactional Services- over 50 staff, this included Accounts Payable, Accounts Receivable, Estate Rents, Purchase Card, Purchase Ordering, Banking and Cashiers. Responsible for departmental budget- provide management reports. Lead on improvements to the Procure to Pay and the Order to Cash to ensure value for money, improve quality and improve Financial Control. To be the process owner for all elements of transactional services, maintaining appropriate areas of Financial Regulations and develop training updates as required. Lead on continuous improvement within the service to minimize cost of service whilst maintaining quality. To challenge existing processes and to develop and manage the systems and processes that provide support for the accounting statements To liaise, advise and consult with councillors, directors, senior finance managers, heads of service and finance staff collectively with regard to proper accounting practice and the management of key accounting processes, including the delivery of training (presentations/ workshops) to finance officers on complex and technical accounting issues. Show less

• 

  Nottingham City Council

  Mar 2010 - May 2013

  Sevice Delivery Manager

  To manage and monitor the performance and quality of the EMSS Finance service against key performance indicators and Service Level Agreements. To be responsible for providing excellent customer service in line with agreed standards and key performance indicators. Responsible for a large diverse team of 50 staff Direct line Management of four Team Leaders. To make a key contribution to the process of continuous improvement in order to maintain and develop service delivery by assisting in the technical assessment of process and system changes and ensuring effective implementation of changes to policies and procedures. Show less

• 

  Boots UK

  May 2013 - now

  • Responsible for identifying operational loss and ‘risk’ of loss, through the use of data analytics, process assessment and investigations, then recommending adequate controls that reduce loss across our business.• Responsible for proactively identifying theft, fraud and suspect activity by delivering timely, routine forensic insights using the analysis provided.• Responsible for identifying potential suspects of theft or fraud and initiating local investigations to determine the level of honesty where there is suspect activity.• Responsible for agreeing the format and frequency of the analysis required for my team to complete investigations and work with cross functional colleagues to continually improve the analytical tools and control environment Show less To manage and monitor the performance and quality of the Team against key performance indicators and Service Level Agreements. To be responsible for providing excellent customer service in line with agreed standards and key performance indicators. To make a key contribution to the process of continuous improvement in order to maintain and develop service delivery by assisting in the technical assessment of process and system changes and ensuring effective implementation of changes to policies and procedures. Show less

  • Contract Manager

    Oct 2018 - now

  • Central Loss Manager

    Nov 2016 - Oct 2018

  • Team Manager

    May 2013 - Nov 2016