Mitchell Dayao

Experience

• 

  Jemma INC

  Jan 2016 - Jan 2019

  Information Technology Technical Support

  Provided support to the Operations Manager in maintaining and managing ICT assets such as software, devices, hardware, printers, and the local network.• Organised PC and laptop hardware upgrade, troubleshooting, and repair.• Provided staff desktop support by visiting the user area to analyse and resolve hardware, software, and network issues.• Managed software applications such as providing staff access to Office 365 suite and Adobe Creative Cloud Suite.

• 

  The Fotobase Group

  Sept 2020 - now

  Media Specialist

  • Provide real estate photography and other multimedia services to various real estate agencies and clients.• Collaborate with various clients and real estate agencies to ensure deliverables meet the standard.• Maintain a professional relationship with suppliers, real estate agents, and property management agents.

• 

  Guide Dogs SA/NT

  Mar 2022 - Nov 2022

  ICT Volunteer

  Provide support to the ICT and Infrastructure Supervisor using ITIL best practice standards combined with good communication skills. Delivers technical support to internal and external customers in a timely and accurate manner according to internal Service Level Agreements (SLA).

• 

  Brennan IT

  Oct 2022 - Oct 2022

  Information Technology Desktop Support

  Provide on-site support to the Technology Manager at Philmac Pty Ltd for the PC hardware refresh project.• Responsible for installation and configuration of Windows 10 OS, Office 365, and other necessary programs and updates to 40 laptops.• Collaborated with the systems engineer and provided desktop support to internal users during the PC changeover.• Provide accurate documenting and auditing of new and old PCs.