Pedro J Vallejo A

Experience

• 

  AIESEC en Venezuela

  Jan 2013 - Jul 2013

  Web Technology Manager

  ✓ Design and development of website: www.aiesec.org.ve✓ Coaching and leadership for the 11 committees of the IT area.

• 

  Aiesec Kenya

  Jul 2013 - Feb 2014

  Web Development & Programming Responsible

  ✓ Creation of the website: aiesec.ke and other web developments for Regional Events.✓ Coaching and Leadership: developing the members of the IT team in 17 committees.

• 

  Aiesec Lithuania

  Jul 2013 - Dec 2013

  IT Manager

  ✓ Responsible for a technical team of 7 people, in charge of the implementation and training in Management Software: Podium.✓ Development of a podium application for administrative and HR control. ✓ Design and development of the web: www.aiesec.it✓ Optimization of Internal Processes according to BPM, applying a LEAN philosophy. Duplication of professional and student exchanges.

• 

  Freelance

  Jan 2014 - Sept 2015

  CONSULTANT & IT TECHNITIAN

  ⇒ Technical Support for the installation, configuration, repair, formatting, and maintenance of Workstations (personal and corporate equipment), as well as Operating Systems.⇒ Design, configuration and installation of SERVERS and LAN NETWORKS for SMEs. Implementation of structured cabling standards.

• 

  INFERCA

  Jan 2015 - Jun 2015

  IT Project Manager

  ⇒ Leadership of a large-scale 6-month project to update the company's technologies, overseeing the planning, progress, and negotiations with IT suppliers. Successfully achieved all defined objectives upon project completion. Supervision of the team responsible for resolving account issues.- Design and implementation of VLSM, VLAN'S, ACL, ROAS, OSPF.- Implementation of SECURITY standards. - Configuration and wiring of Switch and Router.- Installation and configuration of Windows 2008 server and AD / DHCP services. Show less

• 

  Privateachers

  Oct 2016 - Oct 2019

  English Second Language Teacher
• 

  Medtronic

  Oct 2016 - May 2017

  Business English Teacher

  ▷ FUNCTIONS: ▸ Teach the employees of the company the language, focused on the finance team. ▸ Plan and execute activities to facilitate the learning of the Business-oriented Language. ▸ Translate documents, video calls, meetings. ▸ Development of alternative projects (5s, internal communication, administrative tasks)

• 

  Strabag

  Jun 2017 - May 2021

  ⇒ Design and implementation of processes: Redesign of processes to adapt to the fluctuating hiring flows of the company and the project.⇒ Deployment of ISMS tool and development: Implementation and enhancement of functions and processes for the upcoming IT support team.⇒ Administration of O365 Platform: Provide support to more than 1,400 users (employees) across AD and SharePoint.⇒ T1, T2 & T3 Support: +1,400 users in the HS2 project and 400 more in Strabag, supporting joiners at a rate of 30 per month. ⇒ Network: Purchase of network devices (switches, Barracuda and AP), installing and configuring them for Strabag Office. ⇒ License management: Use of SCCM to allocate App licenses, handling the billing process. ⇒ Billing: Verify, generate billing reports, and distribute IT charges. ⇒ Asset Management: Responsible for the inventory and purchase of all IT assets. ✓ Executed the migration of the old network and implemented cable management processes. Show less ⇒ T1 & T2 2 Support: Provide comprehensive support to over 1,000 users, including employees and project technicians.⇒ Dispatch Operations: Streamline support requests and allocate technical assistance to ensure issue resolution.⇒ Information Security Compliance: Application of ISO 27001 regulations in alignment with corporate policy.⇒ SOM Implementation: Implementation of new processes relative to the creation, procurement, and storage of IT department items.⇒ Network: Upgrade IOS on switches for Project Chuquicamata, configuring Port security, BH-Vlan, Password Encryption, User Account, and QoS.✓ Installation, connection, and configuration of a Test Lab for IT Chile (switches, routers, and servers in an isolated rack).✓ Implementation of cable management solutions to enhance the Datacenter and HQ Coms center.✓ Implementation of redundant links, CCTV systems, Polycom installations, and Access Control systems at the headquarters. Show less

  • IT Service Desk Team Lead

    Oct 2019 - May 2021

  • IT Help desk

    Jun 2017 - Oct 2019
• 

  Interactive Brokers

  May 2021 - now

  Technical Assistant Associate

  ⇒ Responsible for providing technical and functional support for the Interactive Brokers Trader Workstation, addressing connectivity, network testing, and security protocols through phone, chat, and ticketing systems. ⇒ Serve as a liaison between internal teams and customers to ensure a prompt and effective resolution of inconveniences.⇒ Oversee escalations on technical issues to the Development Team.⇒ Address client inquiries related to IBKR's two-factor secure login system.