Robert Kapp

Experience

• 

  Heidelberg USA

  Jul 1991 - Jul 1998

  Roll in, Blueprint, Design, Implementation and Roll out of a CRM System supporting the sales andmarketing community. Roll in, Blueprint, Design, Implementation and Rollout of a CRM System for all Heidelberg agenciesworldwide.

  • Senior Developer / Project Manager

    Aug 1995 - Jul 1998

  • Developer

    Jul 1991 - Jul 1995
• 

  SAP Global Marketing

  Jul 1998 - Jan 2009

  Responsible for the Business Architecture of SAPs business systems within Global BusinessOperations including CRM, Enterprise Portal, BW and certain components of ERP and HR Provide strategic and tactical guidance to SAP AG on realizing business and IT objectives viaimplementation of mySAP CRM Sales & Marketing solutions involving CRM, ERP, BW Design and Implementation in SAP ERP-SD and SAP CRM

  • Chief Architect Business Systems

    Jan 2006 - Jan 2009

  • CRM Chief Architect

    Aug 2001 - Aug 2006

  • Senior Developer

    Jul 1998 - Jul 2001
• 

  SAP

  Sept 2009 - now

  Responsible for the User Experience Validation practice across all SAP solutions including Accessibility, Collective Intelligence, Internationalization and Usability. Build and run the Usability Validation Practice Responsible for the domain Business Architecture.Creation of Enterprise Architecture Roadmap for Sales, Partner and Marketing.

  • Vice President, Technical Alliance Management OpenText

    Apr 2017 - now

  • Head of User Experience Validation

    Jul 2015 - now

  • Service Owner Usability Validation

    Mar 2011 - now

  • Enterprise Architect

    Sept 2009 - Feb 2011