Wanchy Michel

Experience

• 

  Citicards

  Aug 2004 - Sept 2006

  Account Manager

  • Responsible for collecting payments and resolving card member delinquencies that have occurred on accounts five to sixty-five days old• Minimized the risk of closing accounts by increasing collectability on accounts receivables, managing expenses, and reducing the possibility of bank write-offs• Maintained outstanding and distinguished scorecards for duration of employment• Exhibited an understanding of IWS and 3270 and utilized these systems to perform at a level beyond Citi Cards expectations• Demonstrated leadership skills by achieving team and organization goals while conducting on-the-job training to new up-and-rising credit associates• Exceeded monthly individual and team goals by accomplishing tasks given at a high level of intensity and dedication• Partook in numerous committees and focus groups, specifically VOE (Voice of Employee) and R & R (Reward & Recognition) Show less

• 

  Citifinancial

  Sept 2006 - Oct 2008

  Senior Branch Account Executive

  • Responsible for achieving company goals through the acquisition of personal or real estate loans and insurance benefits specifically optional product protection plans• Built customer loyalty and rapport through both courtesy and friendliness• Maintained and balanced daily cash drawer• Promoted consumer products and services• Key responsibilities included selling loans and insurance products, making recommendations of credit worthiness, closing the sale, recommending solutions to difficult delinquent accounts, performing administrative tasks, and servicing accounts Show less

• 

  Kaplan University

  Oct 2008 - May 2011

  Financial Aid Officer

  Held multiple positions in office to include being the sole Professional Judgment Coordinator. Provided support to 750+ students while working on multiple organizational projects.• Maintained communication with students throughout all aspects of the financial aid process via meetings, phone calls, and emails.• Assessed student files in their entirety to determine needs of their specific financial aid status

• 

  Keiser University

  May 2011 - now

  •Prepare, assist, and support students with financial aid during the beginning, middle, and end of their post high-school education to include conducting regular reviews and ensuring they stay up to date with the standard academic progress guidelines.• Perform the tasks of the Assistant Financial Aid Director during absence to include Accounts Receivables, Florida Resident Access Grants, packaging, delegation of daily tasks to team members, and preparing reports for the Financial Aid Director.• Perform complex financial aid processes such as creating estimated award letters, clearing c-codes, performing verification checks, handling overlapping loan periods, and determining student eligibility.• Maintain a working knowledge and uphold Standard Operating Procedures and Federal Regulations.• Regularly achieve and exceed productivity goals Show less Prepares, assists and supports students with their financial aid during the beginning, middle and end of their post high-school education to include conducting regular reviews with students and ensuring they stay up to date with the standard academic progress guidelines.• Performs the tasks of the Assistant Financial Aid Director during their absence to include Accounts Receivables, Florida Resident Access Grants, packaging, delegation of daily tasks to team members and preparing reports for the Financial Aid Director.• Performs complex financial aid processes such as creating estimated award letters, clearing c-codes, performing verification checks, handling overlapping loan periods and determining student eligibility.• Maintains a working knowledge of, and upholds Standard Operating Procedures and Federal Regulations.• Highly goal oriented by regularly achieving and exceeding productivity goals. Show less

  • Associate Director Of Financial Aid

    Nov 2021 - now

  • Financial Aid Officer

    May 2011 - Nov 2021

  • Senior Financial Administrator

    May 2011 - Nov 2021