Hussain Qassimi

Experience

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  US Based Women for Women Afghanistan International Micro-Finance

  Jan 2010 - Jul 2011

  Information Technology Specialist

  • Formulating and leading in the implementation of the ICT strategy in line with policies, processes & procedures to deliver business objective.• Install, maintain, and troubleshoot Windows servers. Access control remote technical support. Respond to open tickets (error reports), technical issues and or questions from clients in a timely fashion. Area Network• Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.• Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.• Extensive knowledge in administering Microsoft Windows operating systems, Office, MS Exchange, MS SQL Server and Outlook client.• Provide support for applications, including DNS, DHCP, Active Directory, VPN software, Windows OS, and Microsoft Office Suite.• Respond to hardware and software failures. Participate in “On-Call” rotation to provide 24/7 technical support. Develop and maintain detailed maintenance and contingency plans and documentation for server infrastructure.• Perform desktop and laptop computer support, including performing routine preventive. maintenance (disk scan, deleting temp files, defragmentation, etc.); installing software patches and upgrades, troubleshooting hardware or software problems; and ensuring users are backing up their data files on the server. Show less

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  Global Technology - ICT Projects

  Jan 2012 - Dec 2012

  IT/Field Technician Specialist

  • Install, configure, maintain access points, wireless Network setup and maintenance (DNS, DHCP, VLANs, firewalls cabling, punching, conduit installation) and preparation site survey.• Performing implementation of ISP, OSP, rack installation, cisco vlan configuration, cisco router fixing for switch box, phone cabling, labeling, splicing, termination of fiber, site configuration and collection technical issues and report management.• Collaborate with Project Managers, Superintendents, and the IT Networking team to plan, install, and support a customized network infrastructure tailored to each project's unique needs throughout its lifecycle. Show less

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  HARIROD

  Mar 2013 - Apr 2017

  Information Technology Specialist

  • Assists in the planning, design, documentation, and implementation of various systems to include desktops, laptops, servers, peripherals, network equipment, and software applications.• Install/repair hardware and software including PCs, desktops, laptops, servers, tablets, mobile devices, printers, scanners, swipes, cash drawers, switches, routers, modems, network related equipment, operating systems, firmware, and custom software.• Advanced supporting TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices, Remote clients, Active Directory administration, GPO and set up and maintain conference room technologies including video conferencing and high-profile meetings.• Basic understanding of networking concepts, including LAN/WLAN/WAN, TCP/IP, ICMP, 802.1x authentication, 802.11 wireless networking, DNS, DHCP, VPN, RSA, proxy, certificates and FTP (SSL & SSH)• Oversee the planning, design, implementation, and optimization of the data center infrastructure, including power, cooling, space, network, storage, backup, disaster recovery, etc.• Ensure the availability, performance, and security of the data center services and systems, including email, database, web, file, backup, etc.• Stay updated with the latest technology trends and industry best practices to recommend and implement improvements in IT infrastructure Install, configure, and maintain desktops, laptops, printers, access control systems,• Installation: Setting up and installing CCTV cameras and related equipment according to specifications.• Participate in training programs to help desk and develop automation adhering to best practices. This includes collaboration with the End-user Desktop Support team and other IT Teams for gaining experience with departmental support. Show less

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  Danish Refugee Council / Dansk Flygtningehjælp

  May 2017 - Dec 2021

  IT/Desktop Specialist

  • Install and perform minor repairs to hardware, software, or peripheral equipment, following best practice and design installation specifications (replacing internal laptop equipment).• SharePoint, OneDrive, Teams, Exchange Online, SaaS, M365, O365, Endpoint management, Security, Intune, Autopilot, Azure Active Directory/Entra ID, PowerShell, Data Loss Prevention, Role Based Access Control, ADFS, Single Sign-on, Multifactor Authentication.• Troubleshooting skills for clients and servers, Outlook, Skype for Business, Email, Messaging, PST, Windows Servers 2012, 2016, 2019, Windows 10 & 11, IOS, BitLocker, Office Apps, Migrations, Disaster Recovery and Backup solution, Archiving and Enterprise Vault and working knowledge of current TCP/IP, DHCP, DNS, VOIP, VPN, and network routing and prioritization.• Install and perform minor repairs to hardware, software, or peripheral equipment, following best practice and design installation specifications (replacing internal laptop equipment).• Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.• Assist with the installation, configuration and support of Windows-based equipment and applications in our network environment.• Supporting client IT infrastructure by responding to alerts and alarms to manage the IT environment proactively.• Assist users with using Zoom, Microsoft Teams and other video and teleconference platforms.• Install, configure, and support windows operating systems and applications such as Microsoft Office 365, Adobe Acrobat Reader, Zoom, and provider applications. Show less

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  EKC Enterprises Inc.

  Jul 2022 - Dec 2023

  IT Support Specialist

  • Network & System Administration: Maintain and monitor network infrastructure, including firewalls, routers, switches, wireless access points, and fiber-connected buildings with redundant failover• Cybersecurity & Compliance: Implement and oversee security protocols, patch management, and endpoint protection, ensuring systems remain secure from cyber threats and vulnerabilities• User Support & Helpdesk: Provide timely IT support to staff and volunteers, troubleshooting issues related to Office 365, VoIP, Planning Center, cloud services, and church management software• Hardware & Device Management: Oversee 200+ devices, including staff computers, printers, and mobile devices, ensuring optimal performance and troubleshooting failures• Live Streaming & Worship Support: Assist with IT-related aspects of worship services, including networked AV systems, streaming technology, and production support• Setup, troubleshoot, and maintain all company hardware and software, including Microsoft Office 365, Microsoft Office Suite (Word, Excel, PowerPoint), Proprietary Systems support, password resets, email accounts, and Active Directory. Show less

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  DFWROS

  Mar 2024 - Oct 2024

  Information Technology Desktop Support

  • Provides basic user inquiries regarding software platforms such as Outlook, Teams, Word, Excel, and PowerPoint.• Provide technical support to end-users by phone, email, instant messaging, and SMS in a friendly, professional manner.• Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, network printers and other peripheral hardware, and software applications. • Remotely assist users with desktop, server, point of sale, business management programs, network or software troubleshooting, updating required software, firmware or applications• Install, configure, update, and maintain Windows 11 laptop and desktop PCs, mobile phones, IP phones, printers and network infrastructure hardware. • Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT Show less

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  Alliance Global Solutions, LLC

  Oct 2024 - Jan 2025

  Information Technology Support Technician

  • Perform onsite advanced support duties that require independent initiative and judgment, including troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on end user devices, including but not limited to desktops, laptops, printers, plotters, wide format scanners, and other peripherals. • Provide support for video conference (I.e., Teams Rooms), mobile devices (Android and iOS) and IP telephony (VOIP) systems. • Provision IT resources for new hires including setup, breakdown and configuration of workstations as well as working with HR and other IT support staff during employee onboarding and off-boarding processes.• Perform installations and upgrades of software, configure hardware, networks, and systems according to customer requirements. Implement backup procedures to safeguard data integrity and system reliability.• Utilize excellent troubleshooting skills to evaluate hardware and software, recommend system upgrades and configurations, and support our commitment to continuous improvement Show less