Michael Howe

Experience

• 

  Cars.com

  Nov 2006 - Oct 2018

  • Created and updated advertisements for several major dealership accounts • Produced time-sensitive graphics on a weekly basis • Worked actively with team members to successfully roll-out products fornew enrollments • Communicated with the sales team and their clients for accurate andeffective ad campaigns • Revamped banner ad templates as part of team project • Developed manufacturer standards document for co-opable ads • Utilized custom-built, in-house software for increased productivity Show less

  • Associate Graphic Designer

    Apr 2014 - Oct 2018

  • Fulfillment Coordinator

    Apr 2011 - Apr 2014

  • Customer Support Specialist

    Nov 2006 - Apr 2011
• 

  RAY · ALLEN INC.

  Jan 2019 - Sept 2019

  Renewal Sales Support Coordinator

  • Reviewed and processed quote and order information for customers• Used multiple partner and vendor applications to create and process orders• Collaborated with team members on time-sensitive projects

• 

  Home Partners of America

  Oct 2019 - Apr 2020

  Agent Experience Specialist

  • Worked with interdepartmental teams to establish protocols for newly launched program• Responded promptly to agent email and phone inquiries• Compiled agent data for analysis and future program updates• Trained customer support staff during call service transition

• 

  Net Retailers, Inc - DBA LuxeDecor.com

  Aug 2020 - Oct 2022

  E-Commerce Operations Specialist

  • Processed claims and returns in a dynamic environment• Handled daily workload of 50 cases for customer and vendor requests

• 

  Plug In America

  Feb 2023 - now

  • Associate Manager - EV Support Program

    May 2024 - now

  • EV Support Specialist

    Feb 2023 - May 2024