Jad Akl

Experience

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  Protek Hayek

  Jan 2008 - Jan 2013

  Accountant

  Examine statements to ensure accuracyEnsure that statements and records comply with laws and regulationsCompute taxes owed, prepare tax returns, ensure prompt paymentInspect account books and accounting systems to keep up to dateOrganize and maintain financial recordsImprove businesses efficiency where money is concernedMake best-practices recommendations to managementSuggest ways to reduce costs, enhance revenues and improve profitsProvide auditing services for businesses and individuals Show less

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  Banque du Liban

  Jul 2011 - Jul 2011

  Internship
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  Ahli International Bbank

  Mar 2013 - Dec 2014

  Bank Teller

  Processing customer deposits, withdrawals, and payments. Accepting cash from customers. Supporting the bank sales team by identifying customer needs and then promoting current offers to them. Referring customers with financial problems to other colleagues for assistance. Performing clerical and administrative duties. Following bank procedures when performing transactions. Controlling and monitoring the levels of cash in the teller drawer and following all check cashing and cash handling procedures. Show less

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  Fransabank SAL

  Jan 2015 - Jul 2022

  Investigate customer spending trends to ensure security and catch possible signs of fraud or loss of card.Prepare lost charge backs documents to insurance company to be reimbursed.Daily settlement of Visa and MasterCard. Verify that chargebacks on MasterCard and Visa are settled. Investigate ATM claims received locally as acquirer and issuer and refund to clients when necessary.Perform ledger, account control and reconciliation.Works under pressure and prioritize tasks and deadlines accordingly. Prepare and process weekly and daily merchants payments (local, Syrian and net commerce) Prepare Net commerce, MTC, ALFA, SOS Commission Wire at end of month Control of cash advances & related commission accounts (daily and monthly) Show less Processing customer deposits, withdrawals, and payments.Accepting cash from customers.Supporting the bank sales team by identifying customer needs and then promoting current offers to them.Referring customers with financial problems to other colleagues for assistance.Performing clerical and administrative duties.Following bank procedures when performing transactions.Controlling and monitoring the levels of cash in the teller drawer and following all check cashing and cash handling procedures.Dealing tactfully and efficiently with demanding customers.Adhering to all bank security, audit, and compliance requirements.Cross selling bank services.Reporting any suspicious customer activity to bank managers.Addressing customers by name with a smile and direct eye contact.Accurately receiving, counting and distributing cash.Selling financial services.Assisting with bank branch audits.Writing reports and correspondence on matters related to customer accounts. Show less

  • Accounting & charge back officer

    Jun 2019 - Jul 2022

  • Bank Teller

    Jan 2015 - May 2019
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  Areeba

  Jul 2022 - now

  Disputes & Risk Management

  Handling all categories of disputes, re-presentments and compliance issues in accordance with Visa and MasterCard Operating Regulations.Providing operational support on all aspects of Acquiring Chargebacks.Applying knowledge of card scheme guidelines to defend chargebacks raised by issuing banks.Preparing and submit accurate defense packages in line with the relevant PSP/Acquirer requirements.Reviewing fraud trends on card transactions and recommend changes to prevent future potential losses.Investigating and highlight potential technical issues that could result in a loss of representing rights. Show less