Khalid Alhamoudi, ITIL V4

Experience

• 

  Ministry of National Guard Health Affairs (MNGHA)

  Jul 2013 - Oct 2013

  Trainee

  • Developed and optimized Tableau dashboards, enhancing visualization of key performance indicators for strategic analysis.• Conducted technical troubleshooting, ensuring the reliability of health institution's technical infrastructure.• Monitored and maintained server performance, guaranteeing the stability and efficiency of data center operations.• Collaborated on IT projects, contributing to the development and implementation of innovative solutions.

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  Abdulla Fouad Group

  Dec 2018 - May 2019

  Computer Technician

  • Spearheaded workstation upgrades for the Saudi Aramco WRP, managing comprehensive setups including Windows installations, Office suite, and McAfee configurations, alongside data transfers to ensure a smooth transition and optimal workstation performance.• Executed data migration and system installations, ensuring seamless transition and system functionality.• Configured Outlook and managed OST files, optimizing email communication and data storage.• Streamlined workstation setup, ensuring efficient deployment of work devices for operational readiness.• Delivered technical support, addressing system issues to minimize downtime and maintain productivity. Show less

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  Baker Hughes

  Jun 2019 - now

  • Monitor databases, network, and Windows servers, ensuring optimal operation and immediate troubleshooting of any issues.• Manage , track and update software licenses, ensuring compliance and uninterrupted access to technical resources for operations.• Conduct SQL queries, supporting seamless data flow and environment synchronization.• Attend Saudi Aramco PEASD and DTD departments meetings to plan and discuss operation needs.• Support Saudi Aramco drilling engineers IOC, GOC and RTOC in quick and fast troubleshooting action.• Support WITSML and WITS0 real time data drilling for client and service company.• Access control and active directory structure design to ensure the data integrity and confidently.• Perform failover and failback activity to ensure WellLink website and mobile application availability.• Quick and professional operation email response and support end user calls.• Handling data migration and backup across all environments.• Contributed to achieve the highest score for Saudi Aramco data quality. Show less

  • Operation Coordinator - System Operation ( Technical Support )

    Dec 2021 - now

  • Technical Support Specialist

    Jun 2019 - Dec 2021