Roshni Dominic

Experience

• 

  SDL plc

  Jan 2006 - Jan 2006

  Software Tester

  * Tested a variety of Microsoft Office applications utilising two PCs, with one English operating system and one Dutch* Adhered to Testcases produced by MS Engineers, highlighted discrepancies and identified possible bugs; recorded bugs into Product Studio and copied and pasted Testcase instructions to enable engineers to reproduce the bug* Accurately raised Customer vendor Support queries and monitored subsequent responses before recommending the Testcase where appropriate* Responsible for all aspects of bug regression and for completion of Loctests to enable automatic bug identification* Played a key role in ensuring that strict testing deadlines were met whilst ensuring accuracy and attention to detail at all times Show less

• 

  Impact IT

  Jan 2007 - Jan 2007

  IT Recruitment Consultant

  * Managed the recruitment and selection process of appropriately skilled candidates for Software Development and proactively promoted the recruitment service to clients* Developed strong relationships with clients, liaising with them to understand the skills and qualifications requirements for each vacancy and negotiating fee structures* Searched in-house databases to identify potential candidates for vacancies, generated new candidates through head hunting and canvassing and encouraging candidates’ interest in a vacancy* Created and executed innovative marketing campaigns to advertise vacancies and generate new business* Utilised expert knowledge of the IT and recruitment industries to remain competitive and to facilitate the achievement of challenging targets Show less

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  Cerner Corporation

  Jul 2007 - Feb 2013

  IT Support Analyst

  • Developed and implemented prompt and effective solutions for identified bugs within the Millennium healthcare IT system, a critical component provided by Cerner to the NHS, ensuring minimal disruption to operations and patient care.• Delivered exceptional customer service by promptly communicating issue resolutions to clients via phone and email, fostering positive client relationships and satisfaction.• Employed strong time management abilities to prioritise and address issues efficiently, consistently meeting SLA deadlines and ensuring timely resolution of client concerns.• Conducted on-site visits to client facilities during the 'Go Live' phase, providing hands-on assistance and comprehensive training to end users, facilitating a smooth transition and adoption of new systems.• Produced meticulously crafted resolution documents, guaranteeing the accuracy and effectiveness of configuration fixes across relevant domains, thus minimising errors and enhancing system performance and reliability. Show less

• 

  British Red Cross

  Oct 2013 - Mar 2018

  Business Analyst/Support Analyst

  • Conducted key Business Analysis workshops for the BRM Redesign Project, refining processes across various BRM modules and boosting operational efficiency and stakeholder satisfaction.• Produced detailed documentation, including diagrams and UAT scripts, ensuring project alignment with stakeholder needs and on-time, within-budget delivery.• Managed critical incidents and service requests for BRM, PIMS, and the Fundraising System, ensuring seamless operations and user satisfaction.• Led an Organisation Development project, conducting People Survey workshops to drive positive change within the I&DT department.• Demonstrated strong analytical skills and proactive problem-solving, consistently delivering high-quality results for the British Red Cross.Key Achievement:• Successfully completed the ‘Business Analyst Blueprint’ course {endorsed by the International Institute of Business Analysis™ (IIBA®) for 36 PDs} Show less

• 

  North Highland

  Apr 2018 - Nov 2023

  • Oversaw stakeholder engagement initiatives to gather detailed requirements, create user stories, and establish acceptance criteria for several well-known clients, such as Telefonica/Virgin Media O2, Colt and Royal Mail Group, leading to project alignment with customer goals and expectations.• Created use cases, business requirements documents and As-Is and To-Be process maps to maximise workflow effectiveness and ensure a smooth transition to new systems and procedures.• Promoted a cooperative atmosphere by boldly critiquing the opinions of stakeholders when called for, encouraging candid discussion and consensus-building to advance the best solutions and the completion of the project.• Served as a key member of Agile Scrum teams on projects for the Royal Mail Group, coordinating and influencing stakeholders at all levels to ensure that project milestones were reached on schedule and within budget.• Communicated complicated technical material to a variety of audiences, leveraging excellent communication and presentation abilities to encourage understanding and buy-in from both technical and non-technical stakeholders.• Suggested and carried out modifications to "To-Be" process maps, resulting in leaner and more effective workflows that increase project effectiveness overall and maximise value for clients.• Developed training materials for groups of junior business analysts and took on the role of mentor, offering one-on-one advice to business analysts to support their skill and professional development.• Adopted a lean methodology for project deliverables, emphasising efficiency and value maximisation over waste and pointless procedures, which led to improved project outputs and stakeholder satisfaction. Show less

  • Senior Business Analyst

    Apr 2018 - Nov 2023

  • Business Analyst

    Apr 2018 - Sept 2022
• 

  Greater London Authority

  Jun 2024 - now

  Senior Business Analyst

  • Led a Failure Demand Study as Project Lead and Project Manager to identify and quantify inefficiencies• Developed a detailed vendor scorecard, participated in software procurement, and shortlisted vendors for Pre-Market Engagement phase, enhancing vendor selection process efficiency• Mapped out ‘As Is’ process maps and recommended modifications to eliminate pain-points, improve overall efficiency and significantly reduce waste