Senzo Memela

Experience

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  Durban University of Technology

  Jan 2013 - Mar 2013

  Computer Technician

  Preparation, installation, and setup of hardware & software.Maintaining & repairing equipment for students & staff.Hardware & software technical support in libraries in all campuses.Troubleshooting computer issues.Use LitLog to access and close callsMaintain 9 Computer labs in Libraries around DUTFault logging with suppliersConnect users to network printersHardware replacement

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  Durban University of Technology

  Jun 2013 - Sept 2013

  ITS Operator

  Minor computer supportTroubleshooting computer issues.Monitoring print queues in UNIX.Operate mark card system.Check on server room everyday to ensure normal operation

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  Prasa

  Oct 2013 - Apr 2014

  I.T Support Technician

  Preparation, installation, and setup of hardware & software.Assist in Hardware & software technical support to users.Maintaining & repairing equipment.Connecting network printers.Provide remote assistance/support to usersProvide technical support to all Metrorail offices in the KZN region.Adding printers to the server.Perform minor services to printersRepair computersProvide remote support through DameWareUsing Thetha ServiceDesk to log/escalate and close callsResolve calls within SLAEscalate incidents and questions to appropriate team membersTroubleshoot computer problemsfault logging with vendorsResponsible for pc roll-outWas part of a team responsible for moving all I.T equipment from regional old building to new regional building which included disconnecting, connecting, and testing of all I.T equipment to ensure its working Show less

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  Durban University of Technology

  Oct 2014 - Aug 2015

  Computer Technician

  Preparation, installation, and setup of hardware & software.Maintaining & repairing equipment for students & staff.Hardware & software technical support in libraries in all campuses.Troubleshooting computer issues.Use LitLog to access and close callsMaintain 9 Computer labs in Libraries around DUTFault logging with suppliersConnect users to network printersHardware replacementResponsible for new pc and laptop roll-outPlacing orders with vendors

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  EOH

  Sept 2015 - Nov 2016

  Desktop Support Engineer

  installing and configuring computer hardware operating systems and applications;monitoring and maintaining computer systems and networks;talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;troubleshooting system and network problems and diagnosing and solving hardware or software faults;replacing parts as required;supporting the roll-out of new pc's and applications;responding within agreed time limits to call-outs;Support the implementation of MIS solutions as required;Detect, diagnose and resolve most PC, printer and peripheral device faults;travelling to other sites to provide IT support;Order or buy computer systems and liaise with purchase and supplies department. ;Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.;Setting up and configuring new laptops and desktops ;Setting up new users and disabling expired accounts;Creating purchase requisitions for IT hardware/software;Antivirus installation to all desktops and laptops;Resolving calls within SLA;Using the call logging system; Show less

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  ELANGENI TVET COLLEGE

  Jan 2017 - now

  IT Technician

  Provide user support to admin staffManage and maintain all computer labs on campusAdminister both the admin and student side network/subnetActive Directory management (create, edit & manage user profiles, reset user passwords)Add computers to the domainMonitor campus network (Switches, Hubs and a file sharing server)Installing and configuring computer hardware operating systems and applicationsTroubleshooting system and network problems and diagnosing and solving hardware or software faultsAntivirus installation to all desktops and laptopsConnecting network printersManaging the print serverManaging terminal servers for thinclientsStock-taking and server room managementResponsible for training and guiding I.T internsCompile weekly reportsliaise with external service providers (Tlou Technologies who manage the entire Elangeni College network infrastructure and Olivetti Riso Printing solutions for printer supports & maintenance) Show less