Similo Mandipedza Dube

Experience

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  Cresta Churchill Hotel

  Mar 2000 - Dec 2008

  Head Waitress

  Assisted guests with making menu choices in aninformative and helpful fashion.Delivered exceptional service by greeting and servingcustomers in a timely, friendly manner.Maintained knowledge of current menu items,garnishes, ingredients and preparation methods.Appropriately suggested additional items tocustomers to increase restaurant sales.Answered questions about menu selections and maderecommendations when requested.Consistently deliver exceptional customer service byquickly and efficiently clearing restaurant tables.Assisted servers and dining room hosts and quicklyresponded to guests' needs.Quickly and thoroughly swept and mopped floors,removed trash and cleaned and stocked restrooms.Actively complied with all health departmentregulations and rectified issues immediately. Show less

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  Cresta Churchill Hotel

  Jul 2009 - May 2021

  Front of House Manager

  Clearly and promptly communicated pertinentinformation to staff, such as large orders or last minute menu changes.Interacted positively with customers while promotingcurrent promotions and services.Strategically developed effective marketing plans toincrease sales and profits while managing costs.Recognized and formally acknowledged outstandingstaff performance to boost company morale andproductivity.Actively participated in ongoing customer serviceprograms to build sales and rapport in the community.Promoted a positive atmosphere and went above andbeyond to guarantee each customer receivedexceptional food and service.Led and directed team members on effective methods,operations and procedures.Maintained a safe working and guest environment to reduce the risk of injury and accidents.Conducted timely performance evaluations for allfront of house staff. Skillfully interacted withexternal vendors to obtain the best quality in pricingand product.Effectively managed payroll and timekeeping,including completion of the proper paperwork fornew hires and terminations. Show less