Tim Smith

Experience

• 

  US Army

  Oct 1994 - Oct 1998

  Patriot Missile Systems Operator and Electronic Technician

  Supervised, operated and performed maintenance and repairs on the Patriot Air Defense Missile System;Installed equipment modifications, prepared appropriate supplies, communication equipment, and shelters;Operated heavy duty maintenance vehicles needed for repairs;Performed checks, adjustments, and repairs on major item interfaces using external test equipment when isolation wasn't accomplished by built in diagnostics.

• 

  FOCUS Broadband

  Mar 2000 - now

  Provide efficient service in operation, replacement, removal, and maintenance of all Data Communications, Metro-Ethernet, and monitoring equipment and related software;Direct activities of assigned personnel. Manages the functions of all Data Services employees to include training, control of production, and overtime hours;Supervises all acceptance test on all new equipment;Responsible for 24-hour continued operation of all equipment assigned to the Data Services Group;Ensure all assigned service orders are completed, assist CSR's with billing issues and questions concerning features and feature interactions;Prepare purchase orders for ordering of material;Assist in forecasting and writing of equipment specifications for new equipment to be used;Manage relationships with Customers, Vendors, Interexchange Carriers, and Government Agencies. Show less Provide efficient service in operation, replacement, removal, and maintenance of all Data Communications, Metro-Ethernet, and monitoring equipment and related software;Direct activities of assigned personnel. Supervises the functions of all Data Services employees to include training, control of production, and overtime hours;Supervises all acceptance test on all new equipment;Responsible for 24-hour continued operation of all equipment assigned to the Data Services Group;Ensure all assigned service orders are completed, assist CSR's with billing issues and questions concerning features and feature interactions;Prepare purchase orders for ordering of material;Assist in forecasting and writing of equipment specifications for new equipment to be used;Manage relationships with Customers, Vendors, Interexchange Carriers, and Government Agencies. Show less Install, maintain, and service data transmission lines and systems;Install, maintain, and service all intra- and inter- network equipment including Routers, Switches, Remote Access Servers, Digital Subscriber Loops (DSL), Digital Data Circuits, Analog Data Circuits, and T1's;Repair existing services and equipment by using test equipment to locate troubles;Configure hardware and software via appropriate interface;Confers with Business customers to determine problems and acceptable resolutions. Show less

  • Manager of Data Services

    Jan 2018 - now

  • Foreman, Data Services Group

    Feb 2009 - Jan 2018

  • Data Services Technician

    Jun 2003 - Feb 2009

  • Installation & Repair Technician

    Nov 2002 - Jun 2003

  • Cable Construction Technician

    Mar 2000 - Nov 2002