Nurul Diana

Experience

• 

  Proton

  Jan 2011 - Apr 2014

  Sales Head

  •Manage branch operation•Managing 16 sales advisors per outlet •Support stocks needed by branch •Working towards achieving monthly sales target given •ensure branch follows the SOP given•Provide training for SAP system. •Conduct weekly meetings with sales advisors •Plan activities, roadshows, marketing, canvassing, and showroom activities for outlet to boost up the sales•Handles invoicing, LOUs, liase with bank officers and proton HQ•Prepare payment to all Human Capital FunctionAdditional:1)HQ Auditor for branches2) Trainer SAP system for Branch Manager and Admin Show less

• 

  UMW Toyota Motor Sdn. Bhd.

  Apr 2014 - now

  Sales1) Achieve monthly and annual target as per NENKEI given.2) Monitor Sales Performance include Outlets and Sales Advisor to ensure of performance as per target given.3) Analyse and review region's performance against target and device performance action based on SWOT analysis.4) To ensure all outlet follow SOP for BEST IN TOWN and any that related on SSI performance that fully implement in outlets level.5)To ensure outlet proper plan their Rundown and make sure their FDP take up rate is 100%6)Ensure operation wise of outlets from prospecting until invoicing being conducted in a proper manner. 7) Advice outlets on current stocks should be plan base on their order rate situation.8) Plan for tax exemption unit for respective parties. 9)Plan stocks for fleet deals.10)Manage all road shows involved in Northern Region, 11)Manage to coordinate Total 34 outlets to hit their yearly target every year without fail. 12)Monitor and manage performance of all outlets and SA with Sales planning management report13)Prepare stock matching as a guide for outlets to mobilize their current stocks to match their current order.Service1)Responsible to guide and assist Toyota service outlet to achieve monthly and national target given.2) ensure strong process compliance at outlet in accordance to Toyota operating standards and government regulation.3)Monitor customer care activities at outlets and ensure high level of customer service is maintained.4)Successful execute HQ initiatives at outlet and ensure objective are met.5 ) Track cost improvement activities to ensure desired profitability level are attained.6)Support outlets on timely resolution of customer complaints7) Analyse key KPIs and prepare required report Show less OPERATION • Ensure operation wise of outlets from prospecting until invoicing being conducted in a proper manner. •Advice outlets on current stocks should be plan base on their order rate situation.•Plan for tax exemption unit for respective parties. •Plan stocks for fleet deals.•Manage all road shows involved in Northern Region, •Manage to coordinate Total 34 outlets to hit their yearly target every year without fail. •Monitor and manage performance of all outlets and SA with Sales planning management report•Prepare stock matching as a guide for outlets to mobilize their current stocks to match their .PLANNING •Advice Dealer Principles and Outlet Manager on their Quarter sales strategy. •Plan for outlets stocks for 3 months ahead accordance to their balance to go target. •Set up essential sales target for all outlets to achieve. •Ensure outlets are complying with Toyota "Rundown" standard. •Stock swapping among other outlets nationwide to fulfill central region stock demand. •Ensure all cars are to reach 3-1 from the actual allocation date. •Analyze outlet performance based vs their Nenkei by using SWOT/PDCA method Show less

  • Topmark Assistant Manager

    Aug 2023 - now

  • Regional Operation Assistant Manager - Sales and Service

    Jan 2019 - Jul 2023

  • Retail Operation Executive

    Apr 2014 - Dec 2018