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David O'Brien, CSPO

David O'Brien, CSPO

Graphic Artist

Followers of David O'Brien, CSPO422 followers
location of David O'Brien, CSPOSt Louis, Missouri, United States

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  • Timeline

  • About me

    Product Owner at BizLibrary

  • Education

    • Missouri State University

      1990 - 1995
      BFA Graphic Design 3.675

      Activities and Societies: Tau Kappa Epsilon

  • Experience

    • SBC Southwestern Bell Yellow Pages

      Apr 1997 - Jul 2003
      Graphic Artist

      Worked directly with clients, sales and vendors to design Yellow Page advertisements using Adobe Illustrator, Adobe PhotoShop, Adobe InDesign, Corel Draw and various other industry software. Perform extensive color and photo correction.

    • AT&T Yellow Pages

      Aug 2003 - Apr 2013

      Managed 18 union employees, ensuring all employees adhere to productivity and quality standards, printer deadlines and attendance guidelines. Maintained and reported all day-to-day employee data including attendance, payroll, appraisals, safety, code of business conduct and more. Conducted and documented monthly productivity and accuracy audits to ensure speed and accuracy of employees. Developed and implemented initiatives to increase employee productivity and accuracy. Acted as single point of contact for Cover and Cover Ad Production within a 22 state region. Worked directly with internal marketing department and artist to design cover concept and layout. Worked directly with clients and sales for cover ad development and approvals. Worked directly with printer to ensure all deadlines were met.

      • Publishing Manager

        Aug 2007 - Apr 2013

      • Cover Manager

        Aug 2003 - Jul 2007

    • DexYP

      Apr 2013 - Dec 2017
      Success Manager

      Manages 1200 high-spend accounts through quarterly meetings to maintain advertising performance, retain revenue and handle all aspects of customer service for Yellow Page advertising. Acting single point of contact for client and sale handling all program performance issues, website/banner updates, billing concerns and contract disputes retaining ownership through resolution. Subject matter expert on website/banner edits, print ad changes, and all internal proprietary company applications. Communicates effectively with clients and sales teams regarding customer performance, negotiated claims and product support. Manages successful implementation of online and print products with consideration for profit margins and market effectiveness. Show less

    • BizLibrary

      May 2018 - now

      • Product Manager

        Jan 2019 - now

      • Client Support Specialist

        May 2018 - Dec 2018

  • Licenses & Certifications