Ashu Bhardwaj

Experience

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  Siemens

  Jan 2002 - Jan 2003

  Summer Trainee

  Studied Digital Telephony Techniques and GSM technology

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  LG Electronics

  Jan 2004 - Jan 2009

  Asst Manager - Vendor Management & Repair Operations

  Worked on LG Mobiles post sales Customer Service and immediate reporting head of 30 engineers/technicians.Trained LG Mobile Authorised Service Centres for New Product features and Software across India.Administered performance management of engineers by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, reviewing the performance and corrective action plans.Change Agent of the department - Responsible for defining KPI's of the engineers and Critical Activity Matrix for the team. Show less

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  LG Electronics

  Jan 2010 - Jan 2013

  Service Planning & Operations , KPI Management , Customer Relationship Management , Service Center Management and Performance Evaluation Person In-Charge for Asia Pacific Region ( Australia, Singapore, Vietnam, Indonesia, Malaysia, India, Thailand & Philippines) for all quality issues of Consumer Electronics Products of LG ranging from Home Appliances, Home Entertainment and Mobile Communication.

  • Deputy Manager - Service Planning

    Jan 2011 - Jan 2013

  • APAC Service Manager

    Jan 2010 - Jan 2011
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  Bose Corporation

  Jan 2013 - May 2020

  Service Transformation , Global Service Deployment , KPI management , Service Inventory Optimization, Digital Service Initiatives,Program Management, Cross Functional team management Service Planning and Operations , Product Technical Support , KPI Management , 5S Audits,Service Cost Management , Six Sigma and Lean Principles Application for Service Performance Improvement, Global Customer Service Improvement Project Coordination for India

  • National Service Head - India , Middle East & Australia NZ

    Apr 2016 - May 2020

  • Head of Customer Service - India & Middle East

    Jan 2013 - Mar 2016
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  Tektronix

  May 2020 - now

  Service Solution Organization leader responsible for managing Repair and Customer Service operations for Tektronix , Keithley and Fluke brands in India & UK .Also responsible for managing onsite support for OEM and Multi Vendor products for India & Europe region with complete P&L responsibility

  • Regional Operations Director - India & Europe

    Apr 2025 - now

  • Regional Operations Director- India & UK

    May 2020 - Mar 2025