Tanner Van Teeffelen

Experience

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  Real Canadian Superstore

  Sept 2016 - Mar 2019

  Produce Clerk

  -Assisted customers with inquiries and any additional help needed, going above and beyond in some situations-Organized and sorted inventory in backroom, using physical strength and dedication to finish on time.-Focused on punctuality, never being late for work and making sure time-sensitive forms were filled out accordingly, accurately, and on time.-Worked with proprietary technology to scan out damaged goods, and used self judgement to determine what should be discarded.

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  Thunder Bay Regional Health Sciences Centre

  Mar 2019 - Oct 2020

  -Solved user's problems using critical thinking skills and all available resources-Talked to users using excellent communication and customer service skills to give them the best service possible-Diagnosed and fixed software and hardware issues-Developed for, and deployed updates for Ivanti Service Manager using proprietary language and SQL-Coordinated and deployed software and hardware projects across multiple sites and users -Developed and modified modules in Ivanti Service Manager (formerly HEAT), relying on reading documentation and previous code-Deployed and configured mobile applications through IBM MaaS360-Assisted other employees and coworkers with problems using critical thinking concepts-Installed and replaced computer and networking hardware around the site

  • IT Support Analyst

    Apr 2019 - Oct 2020

  • Placement Student

    Mar 2019 - Apr 2019
• 

  ACO Services Inc.

  Nov 2020 - now

  -Deployed video conference cameras, microphones, and hubs, with specialty in the Logitech Rally system-Installed and configured both analog and digital closed-circuit TV cameras, including but not limited to running the appropriate cables, terminating the ends, and diagnosing power and video issues-Configured small to medium enterprise networks, including Ubiquiti access points and Cisco Meraki systems-Produced invoices and distributed hours based on worksheets using QuickBooks-Diagnosed software issues across many different user and enterprise softwares Show less

  • Lead Technician

    Jan 2022 - now

  • IT Technician / Administrator

    Nov 2020 - Jan 2022