Miruna Sangeorzan

Miruna Sangeorzan

Travel Consultant

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  • Timeline

  • About me

    Travel Process Specialist at Endava

  • Education

    • GHEROGHE SINCAI HIGHSCHOOL

      1997 - 2001
      PHILOLOGY, ENGLISH MAJOR

      CLUJ-NAPOCA

    • Babeș-Bolyai University

      2001 - 2005
      FACULTY OF GEORGRAPHY AND LETTERS GEOGRAPHY AND ENGLISH

      Activities and Societies: CLUJ-NAPOCA

    • Babeș-Bolyai University

      2005 - 2006
      MASTER DEGREE IN TOURISM TOURISM PLANNING AND PROSPECTING

      CLUJ-NAPOCA

  • Experience

    • LINEA BLU TRAVEL

      Nov 2006 - Aug 2017
      Travel Consultant

      TICKETING know and use the Worldspan booking system book regular flights, domestic and international routes group bookings always up-to-date information about low-cost companies, destinations and prices for best fare offers flight reconfirmations before and after departures flight change boarding passes find solutions in case of strikes, cancellations and changes  take good care of the whole ticketing process from the moment the ticket is being issued until the journey endsTOURISM book accomodation and guided tours book sport events, concert tickets etc build dynamic holiday packages (independent services: flight + transfers + hotels + optional trips) city breaks  check hotel reviews  issue vouchers and reconfirm bookings provide alternatives in case of overbooking  search for transfers  car rental charter flights  participate to study tours and info trips to discover places and promote the hotels and destinations underline the main attractions of the destinations requested Show less

    • Endava

      Aug 2016 - now

      Key responsibilities:- arranges trips and offers support for non-Exec directors- acts as first point of contact for suppliers- performs sourcing activities following Travel Strategy and Forms in place - is responsible for Endava Corporate negotiations, monitors and ensures integration in the Self-Service Travel Booking tool- identifies process improvement opportunities and is responsible for implementation- assists team members and offers advice for standard queries- establishes and maintains an accurate and up-to-date desk level procedures and ensures the team follows operational procedures that provide control and operational flexibility - responds to standard complains coming from end-users- performs regularly spend analysis and on demand reports requested by the business Show less

      • Travel Process Specialist

        Feb 2022 - now
      • senior travel officer

        Aug 2016 - Feb 2022
  • Licenses & Certifications

    • Sales Workshop Certificate

      Lorand Soares Szasz
      Jun 2015
    • Guerilla Sales for Travel Agents

      ANAT Training Center
      Nov 2012
    • Tourism Brevet - Manager in Tourism

      Ministry of Regional Development and Tourism Romania
      Jan 2012
    • TEACHING PRACTICE certificate for English and Geography

      Babes-Bolyai University
      Aug 2005
    • Lean Foundations

      LinkedIn
      Mar 2021
      View certificate certificate
    • Communicating through Disagreement

      LinkedIn
      Jan 2021
      View certificate certificate
    • Writing Emails People Want to Read

      LinkedIn
      May 2022
      View certificate certificate
    • The Six Morning Habits of High Performers

      LinkedIn
      Dec 2020
      View certificate certificate