MOHAMMAD ARIF SHAIKH

Experience

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  Motif, Inc.

  Jan 2016 - Feb 2017

  Advisor In Operation

  Motif is an Outsourcing company which is tie up with makemytrip and ebay where they are providing multiple facility to the clients like customer interaction service, fraud prevention, research and analytics and back office support. I joined motif as a sales executive after then i moved to operation department as domestic operation executive.my responsibility was to Assuring that the work is performed as required qualities with acceptable processes.

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  Dev Information Technology Limited.

  Jun 2017 - Dec 2018

  IT Support Engineer

  Provided technical support to users, troubleshooting software and hardware issues and implemented new hardware solutions. Conducted regular maintenance on hardware and software systems, ensuring optimal performance and security for all users.

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  Silver Touch Technologies Ltd

  Dec 2018 - Mar 2024

  IT Assistant

  Silver Touch is a leading and globally accepted IT Solution Provider and currently at the forefront of Digital Transformation & Emerging Technologies to serve the customers across the world, through this organization I am working for Employee's state Insurance corporation (ESIC) at kalol location where i am placed as Technical support engineer/Testing engineer to provide technical support to the organization .managing companies network and providing full software and hardware support and troubleshooting are the main responsibility.Detail job description:1.Installation,configuration,Test,Maintainance of software and hardware components.2.handle on day to day basis technical support activities for application software.3.Help user in navigation and usage of application software.4.technical support for computer communication network and voice management network.5.setup computers and install software for various applications and programs.6.Provide on the job training to new hired manpower and less experienced staff when needed. 7.Maintain documentations of customer issues and their resolutions.8.Perform regular evaluation on all incident trends and prepare all preventive maintenance for computer infra components.9.Provide support in system upgrades installing workstations and other office tools.10.Escalate complex issues to appropriate teams for resolutions. Show less

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  LOOKMAN ELECTROPLAST INDUSTRIES LIMITED

  Nov 2023 - now

  Software Engineer

  Lookman Electroplast Industries Ltd is a proactive security specialist offering an unrivaled range ofsolutions for access security control and providing outstanding quality in video surveillance systemsand in services.Responsible for managing end to end Video management software and services at transport-trafficjunction based AI powered cameras and video surveillance analytics.Expert in generation of various MIS reports on regular and demand basis.Need to configure re-configure smart uitilities in the software and dashboard.Providing software support and troubleshooting in automation and linux based technology-(MNVR)mobile network video recording.working as technical software expert landholding employees working on software and perform requiredtroubleshooting activities. . Show less