Andy Nordin

Experience

• 

  Johnson Financial Group

  Apr 2018 - Feb 2019

  Regional Desktop Support Technician (Milwaukee Region)

  • Acted as the primary liaison for Information Services within the Milwaukee market, representing JFG's IT culture and values effectively.• Successfully facilitated the integration of an independent wealth advisory firm into JFG's IT infrastructure and culture, demonstrating strong collaboration and communication skills.• Engaged in critical change management meetings, contributing to strategic planning and execution of IT initiatives.• Provided hands-on leadership during significant office relocations, ensuring minimal downtime. This involved effective coordination with IT suppliers and building management, showcasing strong project management capabilities.• Assumed the role of application analyst, specializing in high-end trading tools such as Bloomberg Terminal, Morningstar, and Royal Bank of Canada SaaS. This role required a deep understanding of financial trading systems and proficiency in managing complex SaaS applications. Show less

• 

  EVERSANA

  Feb 2019 - Aug 2019

  Dynamics 365 Application Analyst

  • Successfully led a comprehensive, global deployment of Microsoft Dynamics 365 Finance & Operations at EVERSANA, integrating seven predecessor companies. This strategic initiative was pivotal in streamlining the merger process, ensuring a cohesive operational framework across all entities.• Worked in tandem with external consultants to tailor Dynamics 365, customizing it to align with EVERSANA's unique business requirements. This collaboration was key in optimizing system functionality and user experience.• As the designated Dynamics 365 system administrator, I was responsible for the entire system's administration, ensuring smooth and efficient operation. Additionally, I managed user acceptance testing (UAT) processes across various locations and Lines of Business, guaranteeing a high degree of system reliability and user satisfaction. Show less

• 

  Digicorp, Inc.

  Jul 2019 - Dec 2019

  Network Systems Engineer

  • Actively supported the Sales Team in pre-sales consultations with clients, playing a key role in demonstrating technical features and benefits of products and solutions, thereby contributing to successful client acquisition and satisfaction.• Spearheaded the implementation of new hardware and software at client locations, ensuring seamless integration and minimal disruption to client operations.• Provided critical after-hours support to the entire client base, addressing urgent technical issues promptly and efficiently, demonstrating a high level of dedication and problem-solving skills.• Conducted comprehensive support activities, including over-the-phone assistance, remote maintenance, and onsite interventions, ensuring high levels of client satisfaction and service continuity.• Offered expert support for a range of customer software and services, including backup solutions, Microsoft operating systems, Microsoft Azure (focusing on Azure AD), virtual server software, and network management tools like DNS, DHCP, firewalls, enhancing system reliability and performance.• Developed custom PowerShell scripts tailored to client needs, significantly improving system automation and operational efficiency.• Performed thorough audits of customer systems, creating detailed documentation and procedures, thereby improving system understanding and facilitating efficient management.• Acted as a primary point of contact with customer technology vendors, ensuring smooth coordination and resolution of technical issues, thereby maintaining strong vendor relationships and client trust. Show less

• 

  Catholic Memorial High School

  Dec 2019 - Mar 2021

  Director of Technology

  • Skillfully maintained a robust on-premises IT infrastructure, ensuring optimal performance and reliability. Managed key systems including VMWare virtual server stacks, FortiGate firewalls, Kaseya backup solutions, Microsoft 365 administration, document management systems, HVAC controls, surveillance cameras, and door access systems. This comprehensive infrastructure support played a crucial role in maintaining seamless daily operations and system security.• Developed and nurtured strong, collaborative relationships with multiple vendors supporting a variety of SaaS applications. This involved coordinating with vendors to optimize application performance and resolve issues swiftly, ensuring uninterrupted service and enhanced user satisfaction.• Pioneered the successful transition to a remote work environment during the Covid-19 pandemic. Strategically implemented necessary technologies and protocols to facilitate a smooth and secure transition. This initiative enabled uninterrupted productivity and provided robust support for both students and employees, showcasing adaptability and leadership in crisis management. Show less

• 

  TEKsystems

  Mar 2021 - Jul 2021

  Infrastructure Consultant

  • Played a pivotal role as a Senior Systems Engineer, innovating code-based automation for client Microsoft Azure deployments.• Facilitated the deployment and maintenance of complex Azure resources, enhancing client infrastructure and operational efficiency.• Provided expert-level support for Azure and other IT issues, ensuring swift resolution and optimal system performance.

• 

  Zetaton

  Jan 2022 - Jul 2022

  Product Manager

  • Developed and executed a comprehensive product vision and go-to-market strategy, aligning with organizational objectives and customer expectations.• Orchestrated strategic product roadmaps, leveraging collaboration with internal teams and clients for optimal product positioning.• Managed technical and design aspects of product development, coordinating with in-house and external partners to ensure high-quality deliverables.• Championed cross-functional collaboration, integrating efforts across Product Management, Engineering, UX/UI, Marketing, and other key departments. Show less

• 

  Kaseya

  Jul 2022 - now

  • Leading the development and implementation of Cooper Bots, Kaseya’s Robotic Process Automation initiative, to automate repetitive tasks and improve operational efficiency.• Driving AI innovation by exploring and integrating cutting-edge AI technologies to enhance Kaseya’s product offerings.• Working closely with all Kaseya modules to ensure seamless integration of AI capabilities across the IT Complete platform.• Collaborating with cross-functional teams to understand their needs and develop AI solutions that address their challenges.• Continuously monitoring and evaluating AI trends and advancements to keep Kaseya at the forefront of AI application in IT management. Show less • Spearheads strategic initiatives for ConnectBooster, ensuring alignment with Kaseya's overall vision and goals.• Collaborates with cross-functional teams to drive the product roadmap, resulting in enhanced product offerings and customer satisfaction.• Successfully coordinates the development and delivery of new features.• Represents ConnectBooster at key industry events, enhancing brand visibility and fostering valuable partnerships.• Leads product outreach to Partners, nurturing critical relationships and gathering insightful feedback for product improvements. Show less

  • Product Manager

    May 2024 - now

  • Product Manager

    Jul 2022 - May 2024