Scott Mercier

Experience

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  Publix Super Markets

  Dec 2018 - Jun 2023

  Retail Cashier

  As a stock clerk, I provided exceptional customer service and ensure a seamless shopping experience for our patrons. Daily, I interacted with an average of 60-70 customers, addressing their queries and catering to their requests promptly and efficiently. Additionally, I am responsible for managing and maintaining a 30,000-square-foot retail floor, ensuring that the store is always kept in a pristine condition and that all products are presented elegantly and organized. I also closely collaborate with my team members to ensure that all products are always available, in stock, and displayed in a prominent and easy-to-find location. Show less

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  ScottMercier LLC

  Jul 2021 - now

  Business Owner

  Prior to embarking on a career in real estate, I took the initiative to start my own business in order to establish a strong foundation for myself in the South Florida market. By doing so, I was able to gain valuable experience and build a network of contacts that have been instrumental in my success as a real estate agent. I believe that this early investment in my own business was key to my ability to navigate the competitive landscape of the South Florida real estate market and ultimately achieve success in the industry. Show less

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  DJ & Lindsey Real Estate

  Jul 2021 - now

  Real Estate Agent

  As a realtor, I am dedicated to providing exceptional service to my clients by leveraging my advanced networking abilities to establish valuable connections, cultivate a robust referral network, and generate potential leads. My excellent communication skills and ability to negotiate favorable terms allow me to facilitate a seamless closing process for my clients. I am committed to ensuring that my clients have a positive and stress-free experience throughout the buying or selling process. I am dedicated to unparalleled service and am committed to going above and beyond to exceed my client’s expectations. Show less

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  MORSECOM

  May 2023 - now

  Managed Services Specialist

  As a Managed Service Specialist at Morsecom Communications, I have gained extensive experience providing comprehensive technical support and proactive maintenance to clients across diverse industries. I excel in diagnosing and resolving hardware, software, and network-related issues, ensuring minimal downtime and maximum user productivity. With proficiency in system administration, I have effectively managed and maintained servers, including user account management, permissions, backups, and system updates. Leveraging remote monitoring and management (RMM) tools, I have proactively monitored client systems, implemented patch management, and addressed security vulnerabilities. My strong client relationship management skills have allowed me to build lasting partnerships, understand clients' unique IT needs and deliver tailored solutions. Additionally, I have successfully managed and supported IT infrastructure, including workstations, servers, network devices, and peripherals, while implementing best practices for system optimization, security, and data backup. I bring a proven track record of delivering exceptional managed IT services, ensuring smooth operations and customer satisfaction. Show less