Brian Slater

Experience

• 

  CSC

  Jul 2008 - Jan 2013

  Field Service Technician

  Diagnose and Repair desktop hardware. Install, fix and maintain desktop software. Supply and implement solutions for projects. Monitor, work with 3rd party vendors and notifications about servers, networks and various other critical systems.

• 

  GEEK Pty Ltd

  Jan 2013 - Jul 2014

  • Team leader, scheduler, priority support and first line technical support for a leading South Australian IT business has enabled me to develop the ability to prioritise, not just for myself, but my team to meet SLAs, keep good work ethics, accurate tickets and times through to billing whist ensuring customer satisfaction with very positive feedback.• Managing staff through sound communication ensuring good team work ethic and moral. Pushing key values of safety and professional quality work standards. • Understanding and managing personal requirements, while not undermining the team and the tasks at hand.• Intelligent management of work flows for both personal and team members through good communication, which in turn means the team can meet time frames, work commitments and ensure a positive client outcome.• Strong communication skills for liaising with public sector clients, contractors and relevant stake holders. • Timely and accurate management and response to critical operational incidents.• Process improvement officer to implement, maintain and train on ITIL framework; level 1, 2, 3 helpdesk, onsite, sales, project management and overall ticket flow. Setting up of SLAs, work methods, flows and guidelines for effective company process. Show less

  • Team Leader

    Jan 2014 - Jul 2014

  • Computer Technician

    Jan 2013 - Jan 2014
• 

  Realise IT

  Dec 2014 - Mar 2015

  IT Technician

  Logging incidents, calling client to resolve incidents, checking server logs for SQL and Oracle data flow issues, resolving those where required.

• 

  CITIC Pacific Mining

  Mar 2015 - Jun 2015

  Customer Service Representative

  Onsite support technician.Resolving incidents based on desktop, laptop or network issues.Supply hardware in line with service requests.Ensuring top quality customer support.

• 

  Ashdown People

  Sept 2015 - Nov 2015

  Acer Field Service Technician

  On the road field service technician repairing laptops and tablets.

• 

  Australian Government Department of Human Services

  Nov 2015 - Jun 2016

  Desktop Support Officer
• 

  Flinders University

  Jul 2016 - Oct 2016

  Technical Support Engineer

  Technical field support of various systems and clients.

• 

  CITY OF VICTOR HARBOR

  Oct 2016 - Jun 2017

  Business Analyst

  Working to improve the efficiency and processes of the helpdesk to improve the end customer service, provide key indicators around resource levels and implement problem resolution techniques.

• 

  Flinders University

  Jun 2017 - Oct 2017

  Technical Support Analyst

  Contact role doing basic help desk functions during Flinders structure remodel.

• 

  Thomas Foods International

  Oct 2017 - Jun 2020

  Help Desk Coordinator

  Implementing and running all help desk functions. Process, flow and review along with the systems to support CI management.

• 

  Data Action

  Jul 2020 - now

  Server admin and management.

  • Senior Windows Engineer

    Nov 2023 - now

  • Windows Engineer

    Jul 2020 - Nov 2023