William Hudspeth Blackburn, CISSP

Experience

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  Morehouse College

  Oct 2015 - Mar 2017

  Service Desk Technician

  • Headed project “Project resurrection”, the restoring of workstations with upgraded hardware and maintenance, using project management software “asana”. • Provided common technical services for computers. As well as using extensive knowledge of computer hardware and creativity to troubleshoot and come up with answers to problems. • Partook in a management role in the deployment of state of the art, during 2015, wireless access points using industry leading IEEE 802.11ac standard in a dense 5GHz configuration as well as the deployment of a voice over IP phone system. Show less

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  SIX FLAGS GREAT ADVENTURE

  Jun 2016 - Aug 2016

  Ride Operator/Attendant

  • Implemented organization’s procedures to ensure safety of patrons in accordance with state and federal amusement park guidelines. • Provided targeted customer announcements to ensure customer safety and public relations goals. • Received customer service recognition achievements and employee of the day.

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  Best Buy

  Jul 2019 - Sept 2022

  • Responsible for selling high-end smart home and AV solutions to homeowners and businesses. o Closed $1.2m 2020 and $1.5m in 2021 against an $800K quota in a 100% commission role. • Cultivated and converted new clients on the retail floor, demonstrating ability to build trust and relationships. o Leveraged technical subject matter expertise to establish credibility and communicate value of solutions. • Ran the full sales and delivery processes, from lead capture, in-home consultation, product demonstrations, contract negotiations, implementation, and post purchase support. o Scoped, managed, and delivered multiple projects exceeding $40K. • Provided leadership by training and supporting team members, enhancing overall team effectiveness. • Utilized customer lists and store introductions to implement targeted advertising campaigns, contributing to customer development and generating a personal book of business. • Top 10% AV seller across US (800 sellers nationally), ranked #1 Audio seller in Northeast region for Q3 2021. Show less

  • In-Home Design Sales Manager South Jersey / Philly market

    Jul 2021 - Sept 2022

  • Consultant

    May 2021 - Jul 2021

  • System Designer

    Nov 2019 - May 2021

  • Advisor

    Jul 2019 - Nov 2019
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  NuMSP

  Sept 2022 - Sept 2023

  Director, Services Delivery and Net New Sales

  • Temporarily oversaw all outbound Net-New marketing and client acquisition efforts, managing the entire sales process through closure. Managed cold calling, initial qualification and needs analysis, and prepared and presented managed services agreements and presentations.• Managed strategic accounts and provided 24/7 support to executive clientele for critical business needs. Conducted initial triage, facilitated escalation, and delivered feedback to technicians to drive continuous improvement.• Conducted Quarterly Business Reviews and organized monthly technology intersections for top clientele and a third party CISO. These meetings covered strategic discussions on leveraging technology for business enhancement and/or compliance with standards or regulations such as but not limited to HIPPA, PCI DSS, CMMC, SSAE 18, GDPR.• Successfully negotiated, Architected, and closed hardware, software, and project solutions based on thorough needs assessment, Vendor discussion and client input.• Played a key role in managing the implementation of innovative technology, collaborating with third-party vendors, company staff, and directly engaging with clientele. Including but not limited to a new 100tb Datto solution, Enterprise Supermicro Server Migration with VMWare Horizons, Firewall and Wi-Fi deployments. Show less