Ellen Madsen

Experience

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  Fox Valley Country Club

  Jan 2007 - Jan 2011

  Head Aquatics Director

  Lifeguard: Summers 2007-2009 Head Aquatics Director: Summers 2010-2011 Responsible for overseeing employees and scheduling for 10-15 employees during my time as director. Ensured overall aquatic safety of the pool and Club Members. I also helped plan and coordinate activities and events for the members and organized swim team practices and meets as well as swimming lessons for children.

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  Town of Niagara

  Jan 2010 - Apr 2010

  Student Volunteer

  During my management principles class at Niagara University, our group developed and presented a complete marketing plan for the recreation department of Niagara Wheatfield, including budgets and promotional materials.

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  HSBC Arena

  Dec 2010 - Jan 2011

  World Juniors Hockey Tournament Concierge

  During the Winter 2010/2011 tournament, I worked with a team of public relations volunteers to assist media from around the world in covering this major international event. My duties included assisting the local organizing committee by providing concierge services for VIPs, team representatives and media. My internship also included putting together informational material on teams and the event and distributing welcome information to all teams participating in the tournament.

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  The Martin Group

  Jun 2011 - Aug 2011

  Account Services Intern

  Throughout my summer long internship I assisted with secondary research for new client presentations, participated in day-to-day office tasks, and was primarily responsible for the New Era Cap Company account.

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  LocalEdge

  Jun 2012 - Dec 2012

  Design Coordinator

  Worked in the art production department on quality control and proofreading of electronic materials. Looked over all client materials to make sure each piece matched work orders and copy provided, and had a cohesive unified look for all materials we produced. Also assisted in completing daily tracking of orders and status of their completion.

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  Niagara Chiropractic

  Oct 2012 - Sept 2013

  Receptionist

  My daily tasks consisted of handling regular duties for a busy Chiropractic office including customer service, telephone calls, and scheduling of patients. In addition to these tasks I made sure each patient had a pleasant experience while they were in our care.

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  Mount Sait Mary's Hospital

  Jan 2013 - May 2013

  Community Relations Intern

  During my internship at Mount St. Mary's Hospital I assisted Vice President of Community Relations on various marketing and communication initiatives including marketing plans, brochure development, advertising, event planning, and public relations. Other responsibilities include assembly of 2013-2015 Community Benefit Report and internal communication pieces.

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  Niagara Falls Memorial Medical Center

  Sept 2013 - Apr 2015

  Insurance Navigator

  During my time at Niagara Falls Memorial, I worked under a grant from the New York State of Health and assisted individuals and families in enrolling in affordable health insurance through the New York State Marketplace. My responsibilities included education on insurance information and current legislation as well as community outreach. I also created and presented educational information on several topics to organizations and the community.

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  Lawley

  Apr 2015 - Oct 2016

  Client Service Specialist - Lawley Marketplace

  I worked for Lawley Benefits Group as a customer service specialist servicing large employer groups primarily functioning on our online enrollment platform - the Lawley Marketplace. My role was to successfully get groups through the enrollment and renewal processes with our technology vendor, and make sure that they understood the entire renewal or implementation process. I worked to make sure both the employees and the employer felt comfortable on the Marketplace, as well as with their benefits package. Lawley is a privately-owned independent regional insurance firm specializing in property and casualty, employee benefits and risk management consulting and ranked among the 100 Largest Insurance Brokers in the U.S., according to Business Insurance magazine. For more than 60 years, Lawley’s team of over 350 associates have developed customized property, casualty, surety and benefits insurance programs for businesses and municipalities of all sizes. Lawley is consistently recognized as a Best Places to Work from Buffalo Business First. Headquartered in Buffalo, NY, Lawley has branch offices across New York State in Amherst, Batavia, Dunkirk, Long Island, Melville, Rochester and Westchester along with Florham Park, New Jersey and Darien, Connecticut. To find out more, visit lawleylnsurance.com. Show less

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  Liazon

  Oct 2016 - Jun 2020

  Client Marketplace Manager (CMM)

  During my tenure as a Client Marketplace Manager, I worked with a variety of clients to ensure their products were built correctly on our private exchange environment - a technology platform that allows employees to shop and enroll in benefits via their online store. I worked to make sure that each client had a positive experience with our product, and that their open enrollment process moved smoothly for their employees and the administrators. In addition to supporting employers with their open enrollment and benefit management process, I worked very closely with a variety of brokers not only during the open enrollment season, but throughout the year. My primary focus was, and continues to be maintaining and strengthening relationships with our clients and broker partners. Show less

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  Willis Towers Watson Health and Benefits

  Jun 2020 - Aug 2024

  Project Manager

  As project manager I acted as a liaison between our clients and our internal teams to deliver client projects throughout the year, as well as the annual renewal process. I developed and assisted with project planning and organization on a multitude of projects and ensure quality and timeliness of all deliverables for the client. Maintaining and strengthening client relationships was a major a priority for my role, and I always strived to provide consistent support throughout the year. I worked to troubleshoot and provide solutions to any problems that may arise with the help of my team and leadership. Show less

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  Lawley

  Aug 2024 - now

  Client Service Specialist

  I currently work for Lawley Benefits Group as a client service specialist servicing large employer groups with a focus on self-funded and captive groups. My role is to assist the Account Executives in servicing the group through a variety of topics including renewal, open enrollment, and day-to-day benefit related activities. I strive to build and maintain strong client relationships to provide excellent customer service to both the plan administrators, and the employees. I also work with many insurance vendors in order to provide a streamlined support system for our clients. Lawley is a privately-owned independent regional insurance firm specializing in property and casualty, employee benefits and risk management consulting and ranked among the 100 Largest Insurance Brokers in the U.S., according to Business Insurance magazine. For more than 60 years, Lawley’s team of over 350 associates have developed customized property, casualty, surety and benefits insurance programs for businesses and municipalities of all sizes. Lawley is consistently recognized as a Best Places to Work from Buffalo Business First. Headquartered in Buffalo, NY, Lawley has branch offices across New York State in Amherst, Batavia, Dunkirk, Long Island, Melville, Rochester and Westchester along with Florham Park, New Jersey and Darien, Connecticut. To find out more, visit lawleylnsurance.com. Show less