Robin Corre

Experience

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  Bell

  Feb 2001 - Feb 2004

  2nd level Helpdesk Support Technician

  - Provide technical solution for 1st line Helpdesk with internet connectivity, web browsing, email and network issues- Repair, install and upgrade cellphone/computer hardware for clients.- Controlling and trackin with Remedy

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  Bell Mobility Canada

  Feb 2004 - May 2006

  Wireless Mobile Network Support and Computer Technician

  - Provide technical solution for Wireless Mobile Helpdesk from Syncronization to troubleshooting CDMA hardware, software bug, and Network for cellphone across Bell Network in Canada.- Repair, install and upgrade cellphone/computer hardware for clients.- Controlling and trackin with Matrix, CQS and Citrix for any network issue across Canada. Hardware: Blackberry, Palm, Audiovox, Samsung, Motorola, Nokia Cellphone

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  CGI

  Mar 2006 - Nov 2006

  Microsoft Exchange Server and Mobile Device Consultant

  - Work as a CGI consultant for Bell canada, Maintain Exchange Server, Blackberry BES server, Activesync PC mobile from any bug or issue.- Provide technical help desk for troubleshooting MS Exchange outlook Email, Blackberry, Pocket Pc device with ACTIVESYNC Mobile and Palm device.Hardware: Blackberry, Palm V – Treo, Audiovox PocketPC, IPAQSoftware: Microsoft Exchange, LDAP, Active Directory, Activesync, HotSync

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  Cactus Commerce

  Nov 2006 - Nov 2008

  IT Technician

  - Assist in implementing new LAN environment using images .- Assist in transfering cellular phone company for all users- Put in place websites for external clients on a microsoft environment using IIS 6.- In charge of maintenance and assisted on installing a BES server- Monitored servers critical components and apply security update patches after testing- On pager rotation in case of any outage- Setup and using Ironport Antispam hardware and filters- Setup and support users on POP3 mail system using Merak- Uploaded modifications made by web developers to production server with backup first- Administrator for MySQL and MS SQL 2000 and above - Purchased necessary equipment and domain names- Support all clients (internal and external) with hardware and website related questions- Create reports for clients about any issues with MS Excel- Created and added to existing Knowledge Base- Create backup copies on CD/DVD- Reset IIS users passwords for FTP access- Tracked received hardware to existing inventory Hardware: Blackberry, Palm, Windows Mobile and Exchanger Server Software: HTML, Javascript, PHP, and visual basic Show less

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  Corel Corporation

  Jun 2009 - Feb 2010

  Helpdesk Technician

  - Manage Active Directory- Configure and troubleshoot Wi-Fi connections- Configure and troubleshoot Cisco VPN connections- Image desktops and laptops using Ghost.- Purchase Ordering with Oracle Financials (Get quotes, purchase and receive)- Manage and troubleshoot BES Server- Run scripts for Tape Library Management- Monitored servers critical components - Manage phone system with Mitel System Administrator and Nortel CS 1000 Element Manager - Wiring of phones from Panel to BIX on Nortel Systems- Implement Room Wizard (Onsite LCD meeting display)- Replace hardware on desktop- Troubleshoot MS-Exchange Issues - Track hardware- Support Video Conferencing (LifeSize systems)- Move of server racks- Degauze Tapes (Erase data on Data Tapes)- Manage Symantec SEP- Programming IP phones 5330 with Mitel System- Troubleshoot BES Issues - Download MSDN Windows 7 all languages- Manage cellular phones- Part of a Project team to relocate server room Hardware: Blackberry, Server Racks, LifeSize Systems, IBM ThinkCenters and Thinkpads, BIX, Mitel and Nortel phones, Computer Peripherals. Software: MSO 2007, Lifesize Desktop, Mitel System Admin, Nupoint voicemail. Show less

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  Bell

  Feb 2010 - Sept 2010

  Network Escalations Specialist

  - Notify agents of major internet outages- Coordinate departments for quick solutions.- Controlling and tracking issues with Remedy

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  House of Commons of Canada Chambre des communes du Canada

  Sept 2010 - May 2012

  Business Application Specialist Officer

  - Support PRISM database- Open trouble report in ASSYST- Write procedural documentation and userguides.- Produced a Training video using Camtasia- Provide frontline support to users. - Track and follow up the progress of solutions to problems and enhancements to the PRISM modules - Test and document all new applications or functions of the PRISM modules - Participate in the training of users in different areas- Active players in the development of new modules over the years with our partners Show less

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  Randstad

  Sept 2011 - Jul 2012

  Intermediate Helpdesk Support (PWGSC)

  - Installed, supported and troubleshooted onsite the following technologies:- Windows XP and/or 7, Blackberries, Lotus Notes, Novell Netware, Printers, Scanners, Microsoft Office 2003, Internet Explorer, hardware.- Re-Image of PC’s and laptops. - Track and follow up the progress of solutions to problems and enhancements to S7

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  LifeWave

  Feb 2012 - now

  Independent Lifewave Distributor

  I am a consultant for health and well-being using new science and technology that is revolutionizing healthcare. This patented technology and backed up by cutting edge scientific studies can improve energy, improve qualitity of sleep, manage pain, reduce stress, manage weight, improve overall health and anti-aging. Products are Lifewave Biophoton patches, Theta Nutrition which makes your body absorb 95% of the nutrient intake (dramatic increase in bio-availability) and . All the results are almost immediate (seconds) www.lifewave.com/lwottawa- Lifewave Advanced Trainings- Acupuncture Training- Knowledge of Biontology (Living light emission) and Bioenergies (bioelectric and biomagnetic)Future project: Graduate in Biontology Show less

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  Randstad Digital Americas

  Jul 2012 - Sept 2014

  Intermediate Helpdesk Specialist

  IT Centre TI Technical Analyst (AAFC and CFIA support team)- Support and troubleshoot via phone the following technologies:Windows XP and/or 7, Blackberries, Printers, Scanners, Citrix, Microsoft Office 2010, Groupwise, Internet Explorer, Client related applications: RDIMS, SAP, SSLVPN.- Using Remote Software to complete support or do installs.- Input and managed KB Articles (Project)- Using Assyst ticketing system to create, follow and escalate incidents- Assigned to KIOSK project Show less

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  DonnaCona

  Sept 2014 - now

  Service Agent, IT Client Services Center (AANDC)

  - Support and troubleshoot via phone the following technologies:Windows XP and/or 7, Blackberries, Groupwise, Outlook, Printers, Scanners, Citrix, Microsoft Office 2010, Groupwise, Internet Explorer, Client related applications: CDIM, SAP, SSLVPN, Microsoft System Center, Active Directory, Citrix,and internal government applications.- Using Remote Software to complete support or do installs.- Using ITSP (Remedy) ticketing system to create, follow and escalate incidents- Manage and create Secure File Exchange Vaults and accounts Show less