Experience

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  Livingston research

  Aug 2020 - Apr 2021

  Freelance writer

  Worked as a freelance writer who provides personal education support to students.

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  The church of jesus christ of latter-day saints

  Apr 2021 - Apr 2023

  Volunteer representative

  Served as a full-time volunteer for the organization for 2 years. Participated in training and holding workshops to an estimated of 100 or more associates regarding introduction skills, teaching skills, setting short and long-term goals and plans and social media and other related technical literacies.Forecasted and allocated monthly budget of the organization to have an organized procurement activities and maximize resources

• 

  Alorica

  May 2023 - Jul 2024

  Customer experience agent

  ● Volunteered in the research and development of a new software, and provided constructive feedback contributing to its successful implementation. ● Possessed an in-depth understanding of company’s processes enabling effective and clear communication of information to the customers. ● Demonstrated strong multitasking abilities by addressing customer concerns while simultaneously navigating on-screen tools and resolving issues.

• 

  Polynesian cultural center

  Oct 2024 - now

  Canoe guide - level 2

  ● Served as a Canoe Expedition Leader, responsible for guiding groups of up to 20 guests per tour while ensuring safety and engagement of guests. ● Volunteered to lead regular training sessions on effective work ethics for team members, resulting in a 5% increase in overall guest satisfaction.