Experience

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  Leadway assurance co. ltd

  Apr 2009 - Sept 2009

  Marketer

  Sales RepresentativeResponsibilities• Prospecting for new clients• Sell life insurance policies to individuals and Companies.• Collect monthly or yearly premium from the policyholder.• Ensure that beneficiaries receive the designated financial settlement from the policy.• Handling complaints from old and new clients.

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  Mtn nigeria

  Aug 2011 - Sept 2016

  Staff

  • Using knowledge of products and excellent customer service skills to address issues, provide support and other information as needed to keep customers satisfied and retain business.• Attempting to resolve all enquires on first contact with the caller.• Manage and resolve customers complaints• Address customers’ problems and complaints.• Suggest solutions and drive positive outcomes to customers’ queries.• Contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.• Answer questions about the product details, the company and other relevant issues.• Making sure that all telephone calls are answered promptly.• Having a professional and courteous manner at all times. Show less

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  Rivers state signage and advertisement agency

  May 2017 - now

  Client services

  ▪ Coordinate and execute service activities, such as bringing new clients, resolving service requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling day-to-day client requests ▪ Process tasks and resolve issues in a timely and accurate manner▪ Assist with client reporting and billing▪ Manage relationships with clients as well as internal and external resource providers ▪ Liaise with other client facing departments to resolve client requests and all other service-related issues and inquiries Show less