Lisa Kopp

Experience

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  Wagonlit Travel

  May 1985 - Mar 1994

  Operations Manager

  > Managed corporate travel department, developed recogniation programs to encourage employees and reward top performers, and exceeded revenue goals

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  AAA Club Alliance

  Mar 1994 - Dec 2002

  Director Of Operations

  > Successfully merged 3 travel agencies, launched 24-hour call center, translated training manuals for 4 airline systems, partnered on best practices, identified gaps, increased sales 30% in 5 years> Completed proposals and strategic options for global meetings and incentives, educated team to execute incentive trips and brought in profit of over $200,000 per program for several programs

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  The Travel Authority

  Dec 2002 - Apr 2008

  Vice President Marketing & Online Business Development

  > Developed marketing plan for multi-million dollar agency with multiple divisions: directed marketing and advertising team to coordinate promotional materials, ads, sales kits and proposals; set up vendor co-op program to collect over $200,000 per year in revenue> Designed online booking website for cruises and packages and generated revenue through paid web advertising> Implemented incentive travel division including collateral and budget

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  Maritz Global Events

  Apr 2008 - now

  Operations Director

  > Manage teams virtually for sourcing, planning, QC, audit. Prepare business reviews, write /enhance processes, and incorporate a design approach to all events to promote attendee engagement.> Successfully executed over 1000 meetings/incentives per year, initiated long term stay program, created presentations to teach 700+ meeting owners, focused on team development> Successful integration of meetings technology and migration of 3 years of data, collaborated with production team for major distributor conventions, conceptualized bill back process> 96% customer satisfaction, 97% perferred supplier usage, 42% savings on conventions, new recognition programs(Time includes 1 year at American Express Meetings & Events when Maxvantage partnership dissolved) Show less