Tarek Thabet

Experience

• 

  Abu Dhabi Islamic Bank

  Aug 2008 - Mar 2012

  Seinor customer service

  Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.

• 

  EGbank

  Apr 2012 - Apr 2018

  1.Marketing banking products marketing banking products assist customers with routine account-related requests such as: funds transfers, automatic funds transfers , stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability , and check verification requests by third parties. 2. Research and resolve customer problems, acting as the customer liaison between other bank departments .4. Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.5. Relate customer requests for service charge rebates to the assistant vice president and vice president of operations.6. Process necessary paperwork to rebate customer service charges.7. Verify information on ATM/debit card applications to the information in customer database. Send exceptions to personal banking counselors for corrections.9. Sell state license plate renewal stickers, including conducting necessary online verification.10. Balance customer checkbooks.11. Perform customer requested research, including printing statement and check .12. Marketing all Bank products. ( time deposit and certificate)13. Transfer funds to cover customer overdrafts as directed by bank operations.14. Notify the research and adjustment coordinator of required adjustments as reported by customers.15. Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank.16. Distribute to customers and properly log all “hold statements” and check orders held by the bank.--- and other task. Show less

  • Senior Customer Relationship Officer (SCRO)

    Aug 2015 - Apr 2018

  • customer service manager

    Apr 2012 - Apr 2018
• 

  Emirates NBD

  May 2018 - Sept 2021

  Business Banking Relationship Manager
• 

  Abu Dhabi Islamic Bank - Egypt

  Sept 2021 - Mar 2022

  Senior Relationship Manager
• 

  EBANK

  Apr 2022 - Aug 2024

  Portfolio Manager

  Small and very Small Enterprises

• 

  Beltone

  Aug 2024 - now

  Business Manager