Jegan Somu

Experience

• 

  CyberTech Systems & Software Inc

  May 2010 - Nov 2017

  Being a Subject Matter Expert at Cybertech, my responsibility is to assist fellow analysts/senior analysts and provide them expert advise on ArcGIS Technology, which involves procedures, solutions, etc. My expertise now include Core ArcGIS Desktop, ArcGIS Server and client applications(Silverlight & Flex Viewer), ArcGIS Online, ArcGIS Mobile, ArcPad, Smartphone apps such as ArcGIS for iOS/Android/Windows phones and Collector for ArcGIS for iOS/Android and also some of the extensions including ArcPad, Network Analyst, etc. Show less The roles and responsibilities include:1. Plan, prepare and deliver courses according to the training needs. 2. Providing training to the new trainees regarding the technical aspect of the process.3. Preparation of training materials which includes presentations, case studies, exercises and demos for the training. 4. Performance tracking and monitoring of the new analysts for the first 2 months they are on floor.5. Preparing the trainees for the final interview with Operations6. Retraining and ramp-up training to the trainees/analysts whenever necessary.7. Plan, design and implement assessments for trainees. (New and Existing)8. Provide coaching and development feedback to new and existing analysts.9. Initiate activities to build the knowledge and skills necessary to support the training services at the highest level of competence .10. Provide Technical support to the existing analysts.11. Provide feedback on training materials for update/revision.12. Focus on Bottom Performers to provide training support and coaching to improve quality results. Show less

  • Technical Lead

    Jul 2015 - Nov 2017

  • SME

    Sept 2012 - Jul 2015

  • Technical Trainer

    Oct 2012 - Feb 2013

  • Senior GIS Analyst

    Mar 2012 - Sept 2012

  • GIS Analyst

    Sept 2011 - Mar 2012

  • Trainee GIS

    Sept 2010 - Sept 2011

  • Project Trainee

    May 2010 - Sept 2010
• 

  Esri

  Sept 2010 - Nov 2017

  Providing high-quality support to customers of Esri software to solve technical problems quickly and effectively. This involves troubleshooting software and data issues, developing appropriate workflows, and contributing to online documentation. My Tier II analyst responsibilities also include working with escalated issues and mentoring other analysts. As a member of the Desktop team, I specialize in ArcPad, ArcGIS Mobile, ArcGIS Online, ArcGIS for Smartphones and Esri Maps for Office. My responsibility is to assist the clients with their queries on Different versions of ArcGIS Server (9.3,10.0, 10.1 and the upcoming 10.2), ArcGIS for Smartphones, ArcGIS for Windows Mobile, ArcGIS Online, WebADF Applications, ArcGIS Viewer for Silverlight, ArcGIS Viewer for Flex, etc. My responsibility is to assist the clients with their queries on ArcGIS Desktop Technology and also additional responsibilities such as assisting them on other ArcGIS Mobile technologies such as ArcPad and ArcGIS Mobile.

  • Technical Lead

    Jul 2015 - Nov 2017

  • TIER II Analyst(ArcGIS Desktop, ArcGIS Online, ArcGIS Mobile, ArcPad and ArcGIS for Smartphones)

    Apr 2013 - Jun 2015

  • Technical Support Analyst - ArcGIS Server Usage Team

    Oct 2012 - Apr 2013

  • Technical Support Analyst - ArcGIS Desktop Team

    Sept 2010 - Oct 2012
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  Apple

  Nov 2017 - now

  • Product Quality Engineer

    Jun 2020 - now

  • Quality Analyst

    Nov 2017 - Jun 2020