Noorullah Malack

Experience

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  CSS Corp

  Feb 2006 - Oct 2006

  Support Engineer

  - Gained extensive experience in the installation and configuration of VOIP routers, including popular models from Linksys and Motorola, ensuring optimal network performance.- Skilled in troubleshooting a wide range of network issues encompassing LAN, WAN, modem, and router configurations, with a strong focus on resolving complex connectivity problems.- Proficient in working with RTP and SIP Protocols, alongside Config and Debug Servers, coupled with hands-on expertise in audio troubleshooting, demonstrating a comprehensive understanding of network and communication technologies Show less

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  Convergys Intelligent Contact

  Nov 2006 - Oct 2007

  Technical Support Executive

  - Served as the primary point of contact for customer escalations within the PME role, effectively bridging communication between the Engineering and Hosted Operations teams to resolve issues swiftly.- Engaged in robust interactions with both the Engineering and Hosted Operations teams, ensuring prompt attention and resolution of customer-reported issues.- Tasked with the critical responsibility of monitoring application performance within the PME role, diligently ensuring smooth and uninterrupted business operations. Show less

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  Oracle

  Oct 2007 - Jul 2010

  CRM On Demand Engineer

  - Served as the primary point of contact for customer escalations within the PME role, effectively bridging communication between the Engineering and Hosted Operations teams to resolve issues swiftly.- Engaged in robust interactions with both the Engineering and Hosted Operations teams, ensuring prompt attention and resolution of customer-reported issues.- Tasked with the critical responsibility of monitoring application performance within the PME role, diligently ensuring smooth and uninterrupted business operations. Show less

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  BNY Mellon

  Jul 2010 - Oct 2013

  Lead Business Analyst

  - Regularly engage with internal business users, particularly from PAS Business Development and Lockdown LLC, to elicit new requirements, ensuring our solutions are closely aligned with evolving business needs.- Spearhead the implementation of new functionalities and enhancements in CRMOD, meticulously tailored to meet specific business requirements.- Oversee critical areas including Roles, Lead Conversion, Sales Process, and Dynamic Layouts, along with managing Data import/export operations, to streamline business processes.- Provide targeted support and administration for the existing setup, addressing specific needs and maintaining optimal system performance. Show less

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  Standard Chartered

  Oct 2013 - Feb 2024

  Product Owner

  At SCB, I was part of the sales team promoting proprietary in-house products, demonstrating their features and value to prospective clients, and supporting the sales process. Post-sale, I provided hands-on training and after-sales support to ensure smooth product adoption, while collaborating on user guides to enhance the user experience. Key contributions include:Demonstrating products and their strategic benefits to potential clients.Providing tailored post-sales training and support.Collaborating on user guides for easier product adoption.Acting as a liaison between development teams and end-users.Enhancing SCB GBS’s industry reputation for excellent service and support. Show less