Liam Blackwell (CMgr ACMI)

Experience

• 

  The Co-operative Insurance

  Jun 2012 - Mar 2015

  Customer Service Agent

  The Co-operative Insurance (Home & Motor Insurance), (June 2012 – March 2015)• Supervising teams of up to 12 people, ensuring they are following procedures and managing their performance in order to ensure they aim to exceed KPI’s, sales targets and expectations. • Training and coaching new and existing staff as a Subject Matter Expert for the insurance services, including sales training, customer service training and KPI coaching.• Providing telephone service to customers, identifying business lead opportunities and offering products that suit customer need (Non advisory sales)• Administration including general letters, staff progress reports, training materials and communication for meetings. • Risk management via motor insurance underwriting. Show less

• 

  Cumberland Building Society

  Mar 2015 - Oct 2022

  • Customer Care Manager

    Nov 2019 - Oct 2022

  • Customer Service Team Leader

    May 2016 - Nov 2019

  • Customer Contact Team Member

    Mar 2015 - May 2016
• 

  Equiniti

  Oct 2022 - now

  Manager - Public Sector Pensions