Keesha Johns, LBSW

Experience

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  State Farm ®

  Jun 2006 - now

  Licensed Insurance Agent

  Promoted to manager position to train and supervise 4 customer service reps. Manage front-end operations to ensure friendly and efficient customer service. • Pre-inspections for homeowners policy (measurements, pictures, pre-existing damage, potential hazards).• Submit Auto and Fire Claims.• Follow-up on claim status and satisfaction.• Uses judgment to evaluate new and existing risks.• Reviews and processes policy changes.• Assist policyholders with questions, concerns, and problems; resolves all escalations.• Train existing and new associates complete orientation.• Oversee and manage office staff and their duties ensure everyone falls in compliance with policy and procedure.• Oversee daily procedures and task.• Monitor money intake; process bank turn in.• Keep record of customer interactions and transactions and complete monthly reconciliation. Show less

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  State of Delaware

  Oct 2010 - Nov 2018

  Social Services Specialist

  Interviews and assesses clients to determine eligibility and needs, for the following programs and services; Emergency Assistance Services, Energy Assistance, Kinship Care, Teen Voucher, The Utility Fund, Needy Family Fund, emergency shelter and food• Provides information and referral services to enable clients to meet individual needs• Informs individuals of Federal, State and local program/services available. Acts on behalf of individual or group to obtain services if necessary• Maintains record of all request for services and classifies them.• Acts as substitute for other workers when needed and provides coverage for other DSSC programs as assigned.• Performs follow up activities with clients to assure client is receiving needed services as well as meeting their responsibilities. Show less

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  Easterseals Delaware and Maryland's Eastern Shore

  Nov 2018 - Jan 2021

  Personal Attendant Coordinator

  Assist in the selection, hiring, and training of personal attendants for adults with physical disabilities who need assistance in maintaining an independent lifestyles and the opportunity to live in the community.• Travel to members’ homes to complete face to face needs assessments with telephonic contact with member in accordance to company and state guidelines, policies, procedures and policies.• Assist in assessing, planning, coordinate, implement and evaluate care for eligible members.• Maintain budget, track expenditure, and assist with time keeping and payroll. • Educate members and caregivers regarding health care needs, available benefits, and resources.• Develop service plan for members and caregivers to identify services to meet member’s specific needs.• Document all case management services in the electronic health record.__________________________________________________________________________________ Show less

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  State of Delaware

  Jan 2021 - now

  Assesses and analyzes community needs, identifies needed service, recruits agencies to deliver services and negotiates service provisions with agencies. Duties: developing, evaluating and managing programs, managing, recommending and implementing program policy and procedures, supervising professional and support staff and their work, conducting stakeholder mapping to identify community leaders and identifying community needs, participating in the annual strategic planning process, compiling and analyzing reports and coordinating services Show less

  • Adolescent Health Program Manager

    Apr 2022 - now

  • State Service Center Administrator

    Jan 2021 - Apr 2022