Eunice Twumasi Ampong

Experience

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  Solid de global limited

  May 2016 - Aug 2017

  Secretary

  Logistics and transportation / mining support services / car rentals / consultancies / General office administration / Record keeping/

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  Ghana Ports and Harbours Authority

  May 2018 - Aug 2018

  Student Intern

  • Assembling and setting up of computers.• IT help desk support.• General Office Administration. • Installation, Configuration of software and computers.• Diagnosing and fixing network problems.• Data entry procedures and record keeping management.• System Configurations, Maintenance, Backup and Troubleshooting.•Terminating of Networking Cables (CAT 6).• Computer hardware.

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  ICODE HUB

  Jun 2019 - Aug 2019

  Student Intern
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  GOLD FIELDS

  Sept 2020 - Aug 2021

  •Remote Support*Using service desk to manage incidents, service requests and handling communication with users.• Installing of standard and specialized application software.•Assisting in SAP configuration, network management & troubleshooting.•Email flow support from Microsoft O365 to all Client provided devices.• Installing Desktop operating systems and programs.• Configuring/Troubleshooting network printers on the print server.• Played a role in the migration of the emailing system to Microsoft exchange server 365 Show less •Providing technical support to end users across the Tarkwa Gold Mine operations. • Installation of standard and specialized application software.•Email flow support from Microsoft O365 to all Client provided devices.•smartphone configurations (iPhone, iPad and Android phones) for corporate emails.• Diagnosing, repairing and maintaining hardware and software components to ensure the smooth running of Computer systems.• Setting up of PCs for users.• Perform troubleshooting to isolate problems.• Configuring/Troubleshooting network printers on the print server.• Using Active Directory (AD) Manager to reset and unlock users’ passwords.• Unlocking And Resetting of SAP Users Passwords.•Incident and IT Operations Reporting•Desktop/Laptop and Network Troubleshooting Show less

  • IT Help Desk Technician (National Service)

    Feb 2021 - Aug 2021

  • IT Support Technician (National Service)

    Sept 2020 - Aug 2021
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  Delft Imaging

  Jan 2022 - now

  - Providing remote and onsite IT support to all customers globally.- Managing incidents and service request tickets created via a ticketing system (Jira Service Manager).- Registering, tracking and managing of all project equipment (CAD4TB box, PACS etc) across the globe with a cloud based asset tracking software (EZOfficeInventory).- Installing, configuring, maintaining, and providing technical support for Healthcare IT (HCIT) related software like PACS/HIS/RIS from Delft Imaging Systems including artificial intelligence software CAD4TB and CAD4COVID, in Ghana as well as other (African) countries.-Customisation of CAD4TB Platform Html based module forms for clients.- Remote and on-site training and guiding of customers and end-users (inside and outside Ghana) on how to set-up and effectively use IT-components of Delft Imaging products (E.g. CAD4TB Box, Delft Light etc).- Develope manuals, FAQ overviews and other applicable tools to support training and coaching activities. Show less

  • Help Desk Manager

    Aug 2024 - now

  • Healthcare IT Associate

    Dec 2022 - now

  • Healthcare IT Trainee

    Jan 2022 - Dec 2022