Eunice Twumasi Ampong

Eunice Twumasi Ampong

Secretary

Followers of Eunice Twumasi Ampong3000 followers
location of Eunice Twumasi AmpongAccra, Greater Accra Region, Ghana

Connect with Eunice Twumasi Ampong to Send Message

Connect

Connect with Eunice Twumasi Ampong to Send Message

Connect
  • Timeline

  • About me

    Helpdesk Manager | Healthcare IT Associate at Delft Imaging

  • Education

    • Takoradi Technical University

      2017 - 2020
      HND Information Technology Second Class Honors (Upper Division)
    • Sekondi college

      2009 - 2013
      WASSCE

      Activities and Societies: Sekco girls Basketball team. Table Tennis club. GAMSU.

    • Kwame Nkrumah'​ University of Science and Technology, Kumasi

      2023 - 2024
      Bachelor's degree Information Technology
  • Experience

    • Solid de global limited

      May 2016 - Aug 2017
      Secretary

      Logistics and transportation / mining support services / car rentals / consultancies / General office administration / Record keeping/

    • Ghana Ports and Harbours Authority

      May 2018 - Aug 2018
      Student Intern

      • Assembling and setting up of computers.• IT help desk support.• General Office Administration. • Installation, Configuration of software and computers.• Diagnosing and fixing network problems.• Data entry procedures and record keeping management.• System Configurations, Maintenance, Backup and Troubleshooting.•Terminating of Networking Cables (CAT 6).• Computer hardware.

    • ICODE HUB

      Jun 2019 - Aug 2019
      Student Intern
    • GOLD FIELDS

      Sept 2020 - Aug 2021

      •Remote Support*Using service desk to manage incidents, service requests and handling communication with users.• Installing of standard and specialized application software.•Assisting in SAP configuration, network management & troubleshooting.•Email flow support from Microsoft O365 to all Client provided devices.• Installing Desktop operating systems and programs.• Configuring/Troubleshooting network printers on the print server.• Played a role in the migration of the emailing system to Microsoft exchange server 365 Show less •Providing technical support to end users across the Tarkwa Gold Mine operations. • Installation of standard and specialized application software.•Email flow support from Microsoft O365 to all Client provided devices.•smartphone configurations (iPhone, iPad and Android phones) for corporate emails.• Diagnosing, repairing and maintaining hardware and software components to ensure the smooth running of Computer systems.• Setting up of PCs for users.• Perform troubleshooting to isolate problems.• Configuring/Troubleshooting network printers on the print server.• Using Active Directory (AD) Manager to reset and unlock users’ passwords.• Unlocking And Resetting of SAP Users Passwords.•Incident and IT Operations Reporting•Desktop/Laptop and Network Troubleshooting Show less

      • IT Help Desk Technician (National Service)

        Feb 2021 - Aug 2021
      • IT Support Technician (National Service)

        Sept 2020 - Aug 2021
    • Delft Imaging

      Jan 2022 - now

      - Providing remote and onsite IT support to all customers globally.- Managing incidents and service request tickets created via a ticketing system (Jira Service Manager).- Registering, tracking and managing of all project equipment (CAD4TB box, PACS etc) across the globe with a cloud based asset tracking software (EZOfficeInventory).- Installing, configuring, maintaining, and providing technical support for Healthcare IT (HCIT) related software like PACS/HIS/RIS from Delft Imaging Systems including artificial intelligence software CAD4TB and CAD4COVID, in Ghana as well as other (African) countries.-Customisation of CAD4TB Platform Html based module forms for clients.- Remote and on-site training and guiding of customers and end-users (inside and outside Ghana) on how to set-up and effectively use IT-components of Delft Imaging products (E.g. CAD4TB Box, Delft Light etc).- Develope manuals, FAQ overviews and other applicable tools to support training and coaching activities. Show less

      • Help Desk Manager

        Aug 2024 - now
      • Healthcare IT Associate

        Dec 2022 - now
      • Healthcare IT Trainee

        Jan 2022 - Dec 2022
  • Licenses & Certifications

    • CompTIA A+

      Quick Technology Services
      Feb 2014
      View certificate certificate
    • Cybersecurity

      Tech4Dev
      Feb 2024
    • Advanced PACS and Dicom training

      Oldelft Benelux
      Nov 2022
    • DICOM Training

      Canon Medical Systems Europe
      Nov 2022
    • CAD4TB advance training (docker engines on Linux & backend configurations)

      Thirona
      Sept 2022
    • CompTIA Cloud Advanced

      Alison - Empower Yourself
      Jul 2022
      View certificate certificate
    • CompTIA A+ 1000 - Part 1

      Alison - Empower Yourself
      Jun 2022
      View certificate certificate
    • Advanced Helpdesk Operations using JIRA and CAD4TB v7

      Thirona
      Apr 2022
    • Adobe Photoshop CS6 Essential Tools

      Alison - Empower Yourself
      Nov 2021
      View certificate certificate
    • HND. Information Communication Technology

      Takoradi Technical University
      Dec 2020
  • Volunteer Experience

    • 21 Days of Y'ello Care (Digital Skills and entrepreneurship bootcamp)

      Issued by MTN Ghana on Jun 2019
      MTN GhanaAssociated with Eunice Twumasi Ampong
    • Girl code

      Issued by iCODE HUB on May 2019
      iCODE HUBAssociated with Eunice Twumasi Ampong
    • Taxi Check

      Issued by iCODE HUB on Jul 2019
      iCODE HUBAssociated with Eunice Twumasi Ampong