Savannah Glass

Experience

• 

  Shoppers Drug Mart

  Jan 2022 - Jan 2024

  Customer Service Supervisor

  As a Supervisor at Shoppers Drug Mart, I oversee daily operations to ensure exceptional customer service and efficient store management. My responsibilities include leading and motivating a team of associates to achieve sales targets and maintain high standards of customer care. I address customer inquiries and resolve issues promptly to enhance the shopping experience.I monitor stock levels, manage inventory, and coordinate with suppliers to ensure product availability. Additionally, I assist in implementing promotional activities and merchandising strategies to maximize sales. Conducting training sessions for new hires and providing ongoing coaching to staff members is also a key part of my role, fostering a skilled and knowledgeable team.Ensuring compliance with company policies and procedures, including health and safety regulations, is critical to maintaining operational efficiency. I also manage cash registers, reconcile daily transactions, and organize accurate financial records. Through these duties, I contribute to the store's success and uphold Shoppers Drug Mart's reputation for excellence in customer service and community engagement. Show less