Michel Refaat

Experience

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  EGYPRO

  Jun 2004 - Apr 2005

  Data Entry

  Call Dispatcher and Data Entry, Civil Maintenance Receive service requests for civil maintenance issues from Egypro customers, issue and distribute work orders to ensure requests processing on time.Data entry for work orders details on the system for tracking and audit purposes.Filing necessary documents for the process.

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  Orange Egypt

  Feb 2006 - Dec 2007

  Customer Service Representative

  Call Center and ActivationHandling call center incoming calls for customers’ queries and complains.Handling activation of new lines and service transfersValidating customer data to ensure compliance with the different programs offeredKeeping an eye on activation deadlines for each customer as per company standards

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  Holcim

  Dec 2007 - Mar 2019

  LafargeHolcim MEA, Cairo Regional Laboratory (MEA lab)Fully responsible for all MEA lab Fuel and AF activities including analysis, calibration, method validation and verification, monitoring, reporting and equipment first level troubleshooting. Responsible for communication with customers regarding fuel analysis needed for incoming fuel and AF samples. Setting laboratory instruments, setting SOPs, and handling daily work load for the MEA laboratory. Competency of cement laboratory instruments, including: XRF, XRD, DSC, TGA, LECO (Infrared SulfateAnalyzer), Automatic Titrators ...etc. Fully complying with EN and ASTM standards for analysis of Raw materials, in Process materials, finalproducts , ISO and ASTM standard for fuel samples Compliance with laboratory testing standard operating procedures (SOP). Monitoring and Calibrating laboratory instruments to ensure accurate results and analysis. Reporting all laboratories testing results to management periodically. عرض أقل Lafarge Middle East and Africa, Cairo Technical Center (CTC)Handling Quality Engineering responsibilities for Cairo Technical Center, which provides technical support to the cement plants for Middle East and Africa region. CTC served as one of the major four technical centers for Lafarge Cement globally, the other three centers based in North America, Asia and Europe. Providing Technical support for area plants in Middle East and Africa, in terms of compliance with standard and laboratory accuracy. This is done for both new and existing labs, as follows: New projects include field visits to labs being established to set-up instruments and calibration; providenecessary training to staff on the Standard Operating Procedures (SOP) for instruments and all laboratory analysis. Staff Development & Relationships PROFESSIONAL EXPERIENCE  For Existing labs, monitoring laboratory accuracy through periodical receipt and testing standard samples from all active labs. in the region. Provide on-site support and field visits where needed. Awareness and implementation of Lafarge internal standards and international standards (EN and ASTM), and ensuring compliance of all laboratories with these standards. . Awareness, compliance and monitoring of global laboratory safety standards essential for cement laboratory daily work. Advanced experience in cement laboratory testing and analysis, which is essential for leading and training laboratory members especially in new projects عرض أقل

  • Quality Engineer

    Nov 2012 - Mar 2019

  • Quality Engineer

    Dec 2007 - Nov 2012
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  Sushi factory egypt

  Sept 2021 - Dec 2022

  Owner
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  Nile Advanced Technology & Commerce - NATCOM

  Aug 2022 - now

  Conduct in-lab oil analysis / testing for NATCOM’s offered test portfolio (detailed, thorough, and on-time reports).▪ Master the different techniques of oil analysis and lubrication care products▪ Manage NATCOM’s lab and lab equipment and make sure to main both lab and lab equipment in excellent and ready condition at all times.▪ Provide remote (in-office) customer support activities on all lubricant care related products and technologies▪ Provide sales support by conducting demos, seminars, site surveys, technical studies ofproducts and projects, and other sales support related activities▪ Communicate back to my direct supervisor any sales leads and comments and requests made by customers, as well as report on competitors activities. عرض أقل

  • Laboratory and Customer Support Manager , Lubrication Care Solutions

    May 2023 - now

  • Business development manager (lubrication care solutions business unit)

    Aug 2022 - May 2023