Alvin Bowen

Experience

• 

  MSTK, INC. an agent for SunteckTTS

  Jun 2018 - Oct 2019

  Dispatch Center Manager
• 

  Bowen Logistics, Inc.

  Oct 2019 - May 2022

  President
• 

  Humana (Faneuil)

  Dec 2020 - Aug 2021

  Supervisor, Humana
• 

  Boot Barn

  Aug 2021 - May 2022

  Training and Development Manager
• 

  ALLTITE

  May 2022 - now

  Relationship Building and Brand Development: Developed and optimized relationships to enhance brand and drive growth. Established deep connection with customers, fostering credibility and trust.Customer Engagement: Engaged with customer to ensure comprehensive understanding of ALLTITE's suite of products and services, aligning them with customer needs and objectives.Customer Retention Leadership: Owned the customer retention strategy, achieving a 100% retention rate in assigned territory. Collaboration and Coordination: Collaborated closely with technicians to ensure consistent repair visits and onsite service availability. Sales and Quoting: Managed the end-to-end quoting process, taking ownership of quotes from contract review to delivery.Entreprenurial Spirit: Approached role with passion, innovation, and adaptability.Liaison and Satisfaction: Acted as a liason between customers, operations, and accounting to ensure compatible interfacing between colleagues and internal customers.Efficient Scheduling: Performed complex scheduling assignments for a fleet of mobile calibration vans.Scheduling Analysis: Monitored and reported on the status of schedules, analyzing schedules and associated changes for operational improvements. Calibration Expertise: Developed an in-depth understanding of calibrations and used acquired technical expertise to drive continuous improvement management.Quantitative Analysis: Leveraged quantitative analysis to understand timetables, assist the sales team in creating quotes, and identify best practices to improve customer satisfaction, cost efficiency, and technician workloads.Documentation Management: Ensured that all services performed met ISO Quality Management System Standards Show less

  • Corporate Account Manager

    Oct 2024 - now

  • Team Sales Manager

    Apr 2024 - Oct 2024

  • Customer Success Manager - Lead

    Oct 2023 - Apr 2024

  • Customer Success & Logistics Manager

    Feb 2023 - Oct 2023

  • Logistics Scheduler/Coordinator

    May 2022 - Oct 2023