Sarat Jamatia

Experience

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  ICICI Bank

  Jan 2022 - Feb 2022

  Phone Banking Officer (Retail & Liabilities)

  ● Resolve customer complaints over the phone promptly, ensuring a positive experience.● Customize products and services to meet the unique needs of customers, providing personalized solutions.● Collaborate with cross-functional bank teams to offer a 360-degree banking experience, aligning products with customer needs.● Ensure strict adherence to information security norms and quality process norms, maintaining compliance standards.

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  EBSB Club, IIMBG

  Jul 2022 - Mar 2024

  Point of Contact & Core Member

  ● Developed and executed comprehensive content strategies to enhance brand messaging and engagement.● Successfully coordinated various club tasks and events.● Aligned tasks with the goals of government initiatives, specifically contributing to the EBSB (Ek Bharat Shreshtha Bharat) mission.

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  Indian Institute of Management Bodh Gaya

  Jul 2022 - Mar 2024

  Social Media Manager (Media & PR Cell)

  ● Event tracking and covering all of the events held in the institute during the academic year.● Managing all the official Social Media Handles of IIM Bodh Gaya and generating organic traffic.● Increased subscriber count from 2.2k to 3.27k, resulting in a growth of approximately 55%.● Campaign management for all the important and major institute events on the social media.

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  Samatvam - The Mindfulness Centre | IIM Bodh Gaya

  Jul 2022 - Mar 2024

  Senior Representative

  ● Orchestrated the visual identity of Samatvam, through impactful graphic designs. ● Drove strategic initiatives aligning business education with mindfulness practices, enhancing the curriculum's impact.● Executed targeted social media campaigns, amplifying Samatvam's reach and fostering conversations on mindfulness.● Streamlined processes, optimizing resource utilization for a more seamless and mindful work environment.

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  Impressions Services (P) Limited

  Apr 2023 - May 2023

  Summer Intern (Digital Marketing)

  ● Audited company's digital marketing efforts to deliver effective solutions for the website and LinkedIn.● Products and services marketing by using social media campaigns and keyword optimization efforts.● Successfully expanded social media presence with a 100% increase in organic posts during the internship.● Generated substantial engagement in total engagements of LinkedIn handle.● Search engine optimization and social media optimizations. ● Content development and general marketing activities. Show less