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Shruthi Rajkumar

Shruthi Rajkumar

Customer Service Representative

Followers of Shruthi Rajkumar419 followers
location of Shruthi RajkumarBengaluru, Karnataka, India

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  • Timeline

  • About me

    Escalation Manager @Accenture

  • Education

    • KIT-Kalaignarkarunanidhi Institute of Technology

      2017 - 2021
      Bachelor of Engineering - BE Computer Engineering

  • Experience

    • Sitel Group

      Nov 2021 - Jun 2022
      Customer Service Representative

      Following Standard process of supporting andRetaining Customers Helping Customers withApplication Subscriptions, Download & Activation

    • Hexaware Technologies

      Jul 2022 - Apr 2024
      Senior Executive

      Technical Support in International B2B network based projectManaging issues with network equipments remotely via email, portal, calls and Handling International clients ComplaintsParticipated in Demonstrating service as a Process Representative for Vodafone Qatar Proven Knowledge and understanding in Identifying Standard operating Procedure(SOP) for current projectResponsible for maintaining Customer data, ASA and SLCross Audits and Quality Maintenance

    • Walmart Global Tech India

      May 2024 - Jul 2024
      Senior Resolution Coordinator

    • Accenture in India

      Sept 2024 - now
      Escalation Manager

      Project: Microsoft

  • Licenses & Certifications

    • Google Cloud Fundamentals: Core Infrastructure

      Google Cloud
      Oct 2020
      View certificate certificate

    • Fundamentals of Graphic Design

      California Institute of the Arts
      Aug 2020
      View certificate certificate

    • Advanced use of IBM Maximo for planners and super users

      Udemy
      Apr 2024

    • Full stack python

      Indra Institute Of Education
      Jul 2021